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Customer experience is today’s top competitive edge—89% of companies now compete on CX, and over half of customers will leave after just one bad experience. Brands that focus on CX enjoy up to 80% faster
revenue growth and transform missed calls into new opportunities. In this session Karen Booze of AnswerConnect presents proven strategies that drive retention,
loyalty, and sales.

Speakers: Karen Booze, CFE – Director of Growth and Development, AnswerConnect Jayson Pearl, CFE – Head of Content Strategy, IFA