Customer Retention vs. Franchise Development in Times of Coronavirus

By Greg Cory

This webinar brought together both established and emerging franchisors who discussed their perspectives and responses from their brands on current operations and franchise development, and advice to franchisors and franchisees during COVID-19-related business uncertainty. The panelists underscored a few points, including: direct communication and guidance with franchisees; innovation to seize on new modes and methods of revenue creation; going to a breakeven state to retool and reassess for future operations; and to continue working on deals for franchise development on flexible and empathetic time-frames.





Key Bullets –

Force Majeure Clauses, Commercial Impossibility, and Business Interruption Insurance

By Greg Cory

Attorneys from DLA Piper discussed key elements of Force Majeure clauses, claims of commercial impossibility, as well as the ins and outs of business interruption insurance. The panelists noted that Force Majeure clauses are highly dependent on specific contractual language, and urged all businesses to read and review carefully their contractual obligations related to Force Majeure. Additionally, the panelists recommended careful and thorough review of property and business insurance policies to determine whether losses due to damage or civil authority orders might be claimed in these circumstances.

Emerging Brands – COVID-19 Procedures, Support and Communications with Franchisees: What you should do to lead them

By Greg Cory

Franchisor members discussed the challenges and solutions their brands are encountering amid the COVID-19 pandemic, as well as financial relief options available to businesses in light of recent legislation. Panelists discussed the need for companies to establish and maintain a flow of accurate information and data from brands and government resources, including from state and CDC sources. The panelists also reviewed recent updates pertaining to rulemaking from the Department of Treasury on Paycheck Protection Program Loans (PPPL)

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