The International Franchise Association Board of Directors named Robert Cresanti President & CEO to lead the largest organization that represents franchisors, franchisees and suppliers.

Purchasing cooperatives present significant benefits to their owners and to the franchise systems that are fortunate to benefit from the expertise and quality goods and services they can provide.

The process of selecting a franchise supplier can be systematically under-taken with good prospects for a satisfactory result.

Understanding the “why” behind your workers’ bad habits.

In an increasingly well-connected world, the diversity of the entrepreneurial community—of its thoughts, of its ideas, its backgrounds and experiences—is not only growing in numbers, but also simply in visibility and importance. Diversity covers all aspects of the hospitality industry and it’s not just “the right thing to do”—it’s good for business too.

Franchise terminations are not usually surprise attacks, but are instead the unfortunate culmination of a steadily deteriorating relationship, often with missed salvaging opportunities on both sides.

Four key principles of effective community include listening skills, the two-way process, trust in the relationship and the mutual alignment of goals.

One of the challenging responsibilities of a franchisor is how to develop and implement effective franchisee operational support programs. These programs have the added responsibility of meeting, and exceeding, the franchisees support needs in a cost-effective and efficient manner.  

The franchise industry today has grown significantly and now represents such a broad spectrum of business concepts and market segments that it is nearly impossible to define any single strategy or organizational structure best suited for the task of franchisee support.

Consistency lays the foundation and creates expectations, employees, franchisees, vendors and customers.