Nearly 80 percent (79%) of people disapprove of people talking loudly on their phones when in a public place, and 72 percent find the use of speakerphone in a shared environment to be inappropriate. YouGov research being shared by VoiceNation, a company that has spent decades handling calls, tracks with anecdotal evidence that suggests how ease of technology like mobile speakerphone has caused many to fall off their manners.

Leading outsourced communications providers Moneypenny and VoiceNation have announced a new contact center solution for franchise businesses that goes beyond traditional telephone answering services.