Business Products/Systems
Featured supplier
Listen360, Inc.
2008
Member Since
- Headquarters: Denver, CO United States
Listen360 helps franchisors and multi-location brands unlock the full value of their most important asset—the customer relationship. By capturing genuine feedback after every visit, surfacing loyalty and satisfaction trends, and amplifying positive voices, Listen360 equips leaders with the insights they need to accelerate growth.
Protect Customer Relationships in Real Time
Automated post-visit surveys give you immediate visibility into how customers feel about their experience. By catching issues early, you can resolve dissatisfaction before it leads to churn. Detractors are flagged instantly, giving managers the opportunity to take corrective action.
Build Loyalty and Retention
Repeat visits are the foundation of long-term growth. Listen360 highlights what keeps customers coming back, identifies your most loyal advocates, and pinpoints where loyalty is slipping. With loyalty drivers clearly visible, you can design targeted strategies that strengthen retention and turn satisfied clients into lifelong customers.
Amplify Positive Reviews and Referrals
Your happiest customers are your best marketers. Listen360 makes it easy to encourage promoters to share their stories on top review sites and across social channels. By turning private praise into public testimonials, you can increase online visibility, attract new customers, and maintain a strong, authentic reputation across every location.
Benchmark Across Locations and Teams
Consistency is critical for multi-location brands. Listen360 provides franchise-wide dashboards and benchmarking tools that compare performance across locations, regions, and operators. Leaders can spot top performers, identify where standards are slipping, and share best practices throughout the network.
Track NPS, Satisfaction, and Sentiment Trends
Measuring customer satisfaction goes beyond a single score. With Listen360, you can monitor Net Promoter Score (NPS), track loyalty metrics, and analyze sentiment trends over time. By understanding what customers love, what frustrates them, and where expectations aren’t being met, you gain a clear roadmap to improvement.
Streamline Franchise and Operator Management
Managing customer feedback across dozens or hundreds of locations can be overwhelming. Listen360 centralizes all insights into one intuitive platform, giving corporate teams, regional managers, and individual operators access to the same data.
Make Data-Driven Decisions That Drive Growth
Listen360 transforms raw feedback into actionable intelligence. From spotting recurring service issues to testing new initiatives, you can make decisions backed by customer data rather than guesswork. Operators gain clarity on what drives satisfaction and loyalty, while executives get the big-picture insights needed to steer strategy and prove ROI.
Foster a Culture of Continuous Improvement
By embedding customer feedback into daily operations, Listen360 encourages teams to stay focused on delivering exceptional service. Celebrating positive feedback boosts morale, while constructive criticism highlights opportunities to grow. This culture of accountability and improvement not only benefits customers but also motivates employees and strengthens the overall brand.
Easy to Implement, Simple to Use
Listen360 integrates seamlessly into existing workflows, automatically sending feedback requests at the right moment—after appointments, visits, or services. Clean dashboards, customizable reporting, and automated alerts make it simple to get the insights you need without extra work.
Proven Across Leading Franchise Brands
Hundreds of franchise networks across wellness, beauty, fitness, and children’s services trust Listen360 to protect customer relationships and grow their businesses. From small emerging franchises to global enterprise brands, Listen360 provides the scalable tools leaders need to deliver consistent, high-quality customer experiences.