IFA partners with AnswerConnect Franchise to offer people-powered answering services for franchise businesses

January 21, 2022

Choosing real people over automated bots, the organization’s latest partnership enables franchise businesses across the US to give their customers 24/7 professional support.

WASHINGTON, Jan. 21 – The International Franchise Association (IFA) today named AnswerConnect Franchise as the association’s preferred vendor for live answering services. As the IFA’s preferred live answering service vendor, AnswerConnect Franchise answers calls, qualifies leads, sets appointments, and more on behalf of franchise businesses. With over 20 years of experience in the franchise industry, AnswerConnect Franchise maintains a team of industry experts. Using brand consistent scripting, these franchise experts provide specialist support to businesses across the US, 24/7.

“This partnership further solidifies the value in an IFA membership by providing unique discounts and special terms that can help franchisors and franchisees grow their businesses,” said Matthew Haller, IFA President and CEO. “AnswerConnect is an industry leader providing the human element that many franchises seek, and I’m glad we are able to embark on this venture together to better serve our members and their customers.”

Karen Booze, AnswerConnect's Franchise Director, and Certified Franchise Executive (CFE), said, “We are delighted to be IFA's endorsed live answering service. We understand the importance of human connection and appreciate that more franchise businesses are continuing to opt for the real person approach over impersonal bots for their answering service. Every call to a business is a potential opportunity for growth. With callers receiving a consistently high standard of friendly but professional care, our clients can grow their franchise business and build lasting customer relationships. We look forward to working with more IFA members to help their business grow.”

Research has found that 77% of franchise businesses say customers prefer to talk to a real person via phone, rather than use a chatbot or email. Despite this, franchise businesses miss an average of 24% of calls in a typical workday.1  AnswerConnect Franchise helps franchise owners across the US focus on delivering consistently high-quality customer service, 24/7.

For more information on AnswerConnect’s franchise live answering service solutions, visit: https://www.answerconnect.com/franchise

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1 - Source: Arlington research


Notes to editors:

AnswerConnect is a virtual receptionist answering service. From live call answering to messaging to lead qualification services, AnswerConnect can tailor a program for any business.

About AnswerConnect:

AnswerConnect was established in 2002 as the customer service department for C T I Long Distance by Monty Wirth and Michael and Kevin Payne. The company specializes in the remote provision of call answering services to businesses through a network of distributed employees.

AnswerConnect operates with a distinct focus on eco-friendly business practices. Through their partnership with Trees For The Future, AnswerConnect plants a tree for every customer and every employee, every month. Today, AnswerConnect primarily provides virtual receptionist services for small and medium-sized businesses, with services including 24/7 live call answering, messaging, lead qualification, and appointment scheduling.

About the International Franchise Association:

Celebrating 60 years of excellence, education, and advocacy, the International Franchise Association is the world's oldest and largest organization representing franchising worldwide. IFA works through its government relations and public policy, media relations, and educational programs to protect, enhance and promote franchising and the more than 733,000 franchise establishments that support nearly 7.6 million direct jobs, $674.3 billion of economic output for the U.S. economy, and 2.5 percent of the Gross Domestic Product (GDP). IFA members include franchise companies in over 300 different business format categories, individual franchisees, and companies that support the industry in marketing, law, technology, and business development.


Press Contact

Name: Katherine Knight Patterson