Announcing IFA Academy – Your New Learning Platform
Sponsored by Capodice
Franchising is one of the most innovative and fast-paced business models in the world. With the ever-changing business landscape, it can be difficult to stay on top of best practices and trends. To meet that need, IFA has invested in cutting-edge educational opportunities available to you through IFA Academy. Open to members and non-members alike, IFA Academy is your new Learning Management System.
The IFA Academy platform design is seamless and intuitive. To help make navigation even easier, we have developed several user-friendly supporting resources. Comprehensive user guides, insightful video tutorials, and concise FAQs are available below to guide your learning experience.
IFA Academy puts you in control by providing a streamlined platform that houses professional development content from IFA and our learning partners. Learn from industry experts and gain the tools for success with courseware that meets you where you are – from newcomers exploring the world of franchising to seasoned executives honing their knowledge, IFA Academy fits perfectly into your busy schedule! You set the pace for your coursework. For candidates in the Certified Franchise Executive (CFE) program, take advantage of the ability to earn credits and track your progress in a single place.
The IFA team invites you to invest in yourself with this powerful member benefit and build a foundation for a bright future. We look forward to sharing IFA Academy with you!
These narrated, screenshare tutorial videos are designed to guide you through the key features and functions of IFA Academy. Click the links below to view!
Click below to access and explore IFA Academy. All users are welcome to the platform, whether or not you’re a CFE candidate, seeking to enroll into a course, or just curious to take a look!
Frequently Asked Questions
How do I log into IFA Academy?
The login portal for IFA Academy can be found via the access buttons above, under the main menu dropdown on franchise.org, and on your member.franchise.org Personal Snapshot page. The direct URL is https://learning.franchise.org.
Use your existing IFA account email and password to login. If you’re new to IFA platforms, we welcome you to create an account at the same login portal noted above. Please avoid creating duplicate accounts under multiple email addresses.
Will my current IFA username and password work for the IFA Academy login page?
Yes. IFA Academy takes advantage of Single Sign-On technology so you can use your existing IFA account email and password to login. If you’re new to IFA platforms, create an account at the same login portal noted above. Please avoid creating duplicate accounts using multiple email addresses.
How do I reset my password?
You can reset your password by clicking the “Forgot your password?” link on the login page. Reset instructions will be sent to the email address associated with your account.
Enrollment and Course Completion
How do I search for a course?
Use the catalog to search for a course. To navigate to the catalog, click the green ‘Browse Catalog’ action widget on the homepage or use the catalog search bar within the Learning Center.
Within the catalog, you can use the search bar to type in titles, topics, or speakers of interest. You can also search using the categories along the left-hand side of the catalog.
How do I enroll into a course?
To enroll into a course, click on the dark blue “Purchase” button next to the course’s title in the catalog. This action will take you to a checkout screen that is seamlessly linked to your franchise.org member account. Once your order is complete, click the "IFA Academy Access" button across the top of the screen to return to the learning platform. Your enrolled courses will appear in the Learning Center.
How do I access and complete a course?
Access a course through the Learning Center by clicking the teal ‘Learning Center’ action widget on the homepage. You can also click ‘Learning Center’ within the side navigation menu.
Once you located a course, click the blue ‘Launch’ or ‘Resume’ button to directly open the course content. For live virtual learning events, click the ‘Attend’ button to enter the virtual meeting space.
Use the navigation bar to proceed through a course. Be sure to complete your course before its access expires.
I just purchased a course but I don't see it in my Learning Center. What do I do?
If a recently purchased course does not appear in your Learning Center right away, you will likely see a blue 'Sync Latest Data' button appear at the top of the Current tab. Click this button for your recently purchased course to appear.
I get an error message when trying to open course content. What do I do?
Errors with opening course content are likely related to pop-up blockers. IFA Academy course content often opens in a new window. Please make sure your browser settings allow pop-ups for our site so that courses open properly.
You can ensure this by adding the URL learning.franchise.org to the ‘Allowed’ list under your browser’s pop-up settings. For assistance, refer to the Disabling Pop-Up Blockers help document which can be found within the User Guide linked above.
If you still experience errors, make sure you’re using the most updated version of Google Chrome, Microsoft Edge, Firefox, or Safari browsers. Check your internet connection as well.
A course slide says “Content Is Running” but I don’t see anything. What do I do?
IFA Academy course content often opens in a new window. If you see the screen saying “Content Is Running” then the course has opened properly – check for a newly opened browser tab or window where the content has opened.
If a new tab doesn’t open, please make sure your browser settings allow pop-ups for our site so that courses open properly. You can ensure this by adding the URL learning.franchise.org to the ‘Allowed’ list under your browser’s pop-up settings. For assistance, refer to this Disabling Pop-Up Blockers guide on this page.
Will my course progress be saved if I stop and come back later?
Yes. Your progress in a course is saved so that if you stop and come back later, you can pick up where you left off.
Why is my course not appearing as complete?
In order for a course to be marked as complete and issue CFE credit, all course modules must be completed. Be sure to fulfill all course requirements so that each module will trigger as complete. Course requirements may include fully viewing all videos, answering knowledge checks, and passing quizzes.
In addition to all course requirements, learners must take the Postwork Course Evaluation in order for a course to be marked as completed. Once course requirements are done, you can find the survey link by navigating to the course homepage or by clicking 'Launch Post Work' next to the course title within the Learning Center.
Why can I no longer access my course?
Learners must complete their course within the access window listed in the catalog and designated upon enrollment. This access window is noted under the Current Tab and is also sent via notification email upon enrollment.
Credits and Certification
What are CFE credits and the CFE Certification Program?
Please refer to www.franchise.org/certification or contact firstname.lastname@example.org for further information about the CFE program and credit requirements.
Do I have to be in the CFE program in order to take a course?
No – any learner can enroll into any course. While some courses are required for CFE candidates and geared toward the CFE program overall, IFA Academy courses are available to all learners.
How do I view my earned credits?
View your earned credits within the ‘Completed’ tab of the Learning Center by clicking the blue ‘View credits awarded’ link under a course title. If you are in the CFE Certification Program, you can view earned credits tied to your program progress within the ‘Certifications’ tab of the Learning Center.
How can I view my progress in the CFE program?
You can view your CFE program progress in the Learning Center under the ‘Certifications’ tab. Click the blue ‘Continue’ button for a full snapshot of your progress.
Will the credits I earn from IFA Academy courses automatically appear in my CFE program progress?
Yes – any courses completed within IFA Academy will automatically appear in your certification process. You can view your CFE program progress in the Learning Center under the ‘Certifications’ tab.
For assistance with the IFA Academy platform, learners can email the LMS Administrator at email@example.com.
For assistance with the CFE program, learners can email firstname.lastname@example.org.