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FBR Franchising at WORK Report

Franchise Business Review surveyed more than 11,000 franchise employees—from the C-suite to the frontlines—to uncover the truth about job satisfaction.

The results? Employee engagement is strong… but five systemic challenges threaten retention, culture, and performance if left unaddressed.

View the Report here

Inside the report you’ll discover:

5 critical themes shaping the employee experience in 2025
How franchising’s engagement rate compares to the U.S. average
What great managers do to drive loyalty (and how bad managers put your brand at risk)
Why compensation, growth, and communication are make-or-break factors
The trends shaping workplace well-being, DEI, and the gender gap in franchising

The Link Between Engaged Employees and Stronger Units — 2025 Research

The 2025 Franchising at Work Report delivers a research-backed look at what drives — and derails — employee engagement across franchise organizations. The report introduces a core framework built around five critical themes that emerged from this year’s research, paired with engagement benchmarks drawn from 32 questions across eight key areas. From there, it surfaces the most actionable findings from the data, recognizes the franchise organizations earning top marks for employee satisfaction, and points to how brands can put ongoing employee engagement surveys to work. For franchise leaders focused on retention, culture, and unit-level performance, it’s essential reading.