Join Listen360 for an inside look at how today’s leading franchise brands are transforming customer feedback into measurable business results.

In this fast-paced Lunch & Learn, we’ll explore how top-performing franchise brands use customer insights to strengthen brand consistency, improve customer experiences, increase online reviews, and drive long-term customer retention. We’ll share real-world examples and practical strategies for turning feedback into action at both the corporate and franchisee levels.

Whether you’re looking to improve visibility across locations, boost franchisee engagement, or create more loyal customers, you’ll walk away with actionable ideas you can implement across your system.

You’ll Learn:

• How to use customer feedback to uncover growth opportunities
• Strategies for improving customer experience consistency across locations
• Key metrics franchisors should track to measure customer experience and business impact

Speaker: Latricia Hapeman, Strategic Account Executive, Listen360

Sponsored Content. Created by or on behalf of the sponsor, who paid for its placement. Views expressed are the sponsor’s own and do not necessarily reflect those of the IFA. Placement of this content is not an endorsement.