January 2010 Franchising World

Introducing the International Franchise Association’s Leadership

Building on the International Franchise Association’s foundation of 50 years of excellence in expanding business-format franchising, the 2010 board of directors will lead the association into the next half-century. The combined experience of these business-tested professionals will guide the association in its mission to protect, enhance and promote franchising while strengthening the organization as the pre-eminent voice and recognized leader for franchising worldwide. The board of directors includes franchisees, franchisors and suppliers who represent the diverse nature of franchising.

2010 Executive Committee

Chairman 
Kenneth D. Walker, CFE 
President and Chief Executive Officer Driven Brands, Inc. (Formerly Meineke Car Care Centers)

Kenneth D. Walker, CFE, IFA incoming chairman, has been a strong advocate for IFA and franchising by serving the association in various capacities. Walker has been a member of the IFA board of directors since 2002 and the IFA Executive Committee since 2007. He is a member of the IFA Franchisor Forum, IFA Research Committee and IFA Finance, Audit and Budget Committee. He also serves on the IFA Educational Foundation Executive Committee and served as chairman of the foundation in 2008. He currently chairs the IFA Convention Committee and the IFA political action committee, FranPAC’s Advisory Committee, where he has set records in fundraising. Walker also served on the IFA Strategic Planning Working Group, which completed a 2010-2012 strategic plan for the organization. He became a Certified Franchise Executive in 2007. Walker joined Driven Brands, Inc., the parent company of Meineke Car Care Centers, Maaco Franchising, Econo Lube and Tune, Aero-Colours, AutoQual USA, Drive N’ Style and Tortal.net   in 1996 after serving nearly four years as president and CEO of Parts, Inc., a distributor of automotive parts and supplies with distribution facilities and stores covering 24 states. Prior to his position with Parts, Inc., Walker spent 17 years in similar businesses. Before entering the automotive aftermarket, Walker was a manager and CPA with Arthur Young and Co. in Fort Worth. He is currently a member of the World President’s Organization, a global organization of more than 4,600 business leaders who are or have been chief executive officers of major companies. Walker has been active in the auto care industry for many years, having served as chairman of the Automotive Warehouse Distributors Association. He has been an instructor for many Automotive Warehouse Distributors Association seminars and is a recipient of the AWDA Memorial Scholarship and Pursuit of Excellence Award. Walker served nine years as a member of the board of directors of the Automotive Aftermarket Industry Association with an active role on the Government Affairs Committee and is also a former board member of the Automotive Hall of Fame. Walker is a graduate of the University of Texas.

First Vice Chairman 
John “Jack” Earle 
Managing Partner Earle Enterprises LP (McDonald’s Corp.)

Jack Earle heads Earle Enterprises, LP and is a franchisee of McDonald’s restaurants in Southeastern Pennsylvania and Southern New Jersey. He joined the system in 1983 and has served in a variety of leadership positions during his franchising career, which spans more than two decades. Earle served as chairman of IFA’s Franchisee Forum. Currently he chairs the National Restaurant Building and Equipment Standards Team and is a board member of the McDonald’s Political Action Committee. Additionally, Earle is an Executive Committee member of the company’s Regional Leadership Council for the Philadelphia Region. In past years, he served as secretary-treasurer, partners brands chairman for the National Leadership Council, as well as vice president of the region’s advertising cooperative. Earle has also been treasurer and member of the Philadelphia Ronald McDonald House board of directors. Prior to joining McDonald’s, he was vice president, national lending division head of Fidelity Bank in Philadelphia.

Second Vice Chairman
Jon L. Luther
Executive Chairman Dunkin’ Brands

Jon L. Luther was named CEO of Dunkin’ Brands in 2003 and chairman in 2006. In 2009, he assumed the role of executive chairman. Since joining Dunkin’ Brands in 2003, Luther has led the transformation, revitalization and global expansion of the company’s two iconic brands—Dunkin’Donuts and Baskin-Robbins. Early on, he instituted values-based leadership, resetting the company culture. Under his direction, stores have been completely re-concepted with contemporary designs that also honor both brands’ beloved heritage. He has rolled out a portfolio of flexible store formats that opened the door to growth in non-traditional locations, such as stadiums, airports and universities. In 2005, Luther brought in a culinary “dream team” of awardwinning chefs to fuel menu innovation and excellence, creating a new category called “quick quality” to change perceptions about what is possible in a quick service meal. He stepped up the company’s research capability with a consumer insights group, and refocused and re-energized the brands’ marketing initiatives, leading to the 2006 launch of Dunkin’ Donuts’ award-winning marketing campaign, “America Runs on Dunkin’.” Most notably, Luther has led the expansion of Dunkin’ Donuts from its core region in the northeast to key markets across the United States, and the dramatic growth of both brands’ international business. Since 2003, system-wide sales have increased more than 66 percent and total number of stores nearly 44 percent. Prior to joining Dunkin’ Brands, Luther was president of Popeyes Chicken & Biscuits, a division of AFC Enterprises. During his six years with Popeyes, the company’s store count grew 67 percent to 1,672 units, while average annual unit volume grew to over $1 million, the highest in the chicken QSR category. With Luther at the helm, Popeyes won industry awards for menu strategy, store re-design and customer satisfaction. Luther also founded Benchmark Services, Inc., a foodservice management firm specializing in business dining for corporations, growing the business into a strong regional competitor. He holds a degree in hotel and restaurant management from Paul Smith’s College, and honorary doctorate degrees from Bentley College and Johnson & Wales University. He supports culinary and foodservice programs at a variety of institutions, including serving on the board of trustees for the Culinary Institute of America. Luther is on the board of directors for the National Retail Federation, the executive board of directors for the Companions in Courage Foundation, which builds interactive playrooms in children’s hospitals throughout North America and has served as secretary of IFA’s board of directors. In 2005, Luther received the Nation’s Restaurant News Golden Chain award, and in 2006, he received the Chain Leadership award from Chain Leader magazine. Luther was awarded the 2007 Gold Plate Award from the International Foodservice Manufacturers Association and the 2008 Mentor of the Year award from the Elliot Leadership Conference.

Secretary
Steve Romaniello, CFE
Managing Director of Roark Capital Group and Chairman of FOCUS Brands

Steve Romaniello, CFE, helps lead the franchise practice for Roark Capital Group, an Atlanta-based private- equity firm specializing in the franchise sector. Roark has acquired 15 franchise/multiunit brands that collectively have more than 45,000 points of distribution, 2,600 franchisees, and $3.7 billion in system-wide revenues across 50 states and 36 countries. In addition to his role at Roark, Romaniello serves as chairman of FOCUS Brands, the franchisor and operator of nearly 2,200 ice cream stores, bakeries, restaurants and cafes in the United States, the District of Columbia, Puerto Rico and 32 foreign countries. The brands operate under the names Carvel, Cinnabon, Schlotzsky’s, Moe’s Southwest Grill and the franchisor of Seattle’s Best Coffee on military bases and in certain international markets. Romaniello is a member of the board of directors of franchisors Fast Signs, McAlister’s Corp. and Money Mailer, as well as the IFA’s Diversity Institute and the Atlanta Franchise Alliance. A native of Stamford, Conn. and a Tufts University graduate, Romaniello resides in Atlanta with his two sons.

Immediate Past Chairwoman
Dina Dwyer-Owens, CFE
Chairwoman and Chief Executive Officer The Dwyer Group

A Certified Franchise Executive with more than 29 years of industry experience, Dina Dwyer-Owens, CFE, is chairwoman and CEO of the Dwyer Group, Inc., which presides over trade service brands that are welcomed into more than two million homes every year. With more than 1,500 franchise owners around the world, The Dwyer Group’s concepts include Aire Serv Heating & Air Conditioning, Mr. Rooter Plumbing (Drain Doctor in the United Kingdom and Portugal), Mr. Electric, Mr. Appliance, Glass Doctor, and Rainbow International Restoration and Cleaning. In total, The Dwyer Group franchise network will take in approximately $850 million in system-wide revenues this year, and its chairwoman and CEO attributes a good part of that success to the company’s Code of Values. Ethics in business as written in her book, Live R.I.C.H., and The Dwyer Group’s innovative approach to exceeding the expectations of customers have been the basis for advancement. In her role as IFA chairwoman, she has spoken about the benefits of franchising across the United States and as far as China. Additionally, Dwyer-Owens led the relaunching of the VetFran program with the help of IFA, encouraging franchisors to offer the best financial incentives to military veterans looking to own a franchise. For her achievements, Dwyer-Owens has been featured in the New York Times, International Herald Tribune, Los Angeles Times, Wall Street Journal, Working Mother, CNN, Inc. magazine, Fox News and more. She is married to Mike Owens and has two children, Dani-Ellé and Mikey.

Past Chairman
Steven J. Greenbaum, CFE
Chief Executive Officer PostNet International Franchise Corp.

Steven J. Greenbaum, CFE, has served as CEO and director since he co-founded PostNet International Franchise Corp. in 1992. Greenbaum is an accomplished retail professional and entrepreneur with more than 25 years of experience in the business services industry and is directly responsible for the strategic management and direction of the company. Since the inception of PostNet’s franchise program in 1993, the company has developed more than 850 franchises in the United States and various countries internationally, including more than 230 locations in Southern Africa. Greenbaum has been a Certified Franchise Executive since 1997, was honored with IFA’s Entrepreneur of the Year Award in 2003 and the Gary Rockwell Award for Excellence in Franchise Development in 2004. In addition to serving on, and chairing, a variety of IFA committees over the past 16 years, including IFA’s Educational Foundation, he served as chairman of IFA in 2008 and presently serves as a member of IFA’s Finance, Audit and Budget and Membership committees. He also serves on the board of the HealthStore Foundation, a non-profit organization that has developed 65 franchise Child and Family Wellness Shops in rural Kenya and will soon be expanding into Rwanda.

Treasurer
Harry D. Loyle, CFE 
Chief Executive Officer MOTO Franchise Corp. and Managing Director Cybeck Capital Partners, LLC

Harry D. Loyle CFE, has a passion for helping others by utilizing business to facilitate personal and organizational development and achievement. Acquiring a small camera store in 1974 through a bankruptcy transaction was his first exposure to mergers and acquisitions and management challenges. Over the years, several successful businesses and turnarounds provided the funding for Cybeck Capital Partners, a boutique private-equity firm. Cybeck’s mission is to empower others to reach their business goals with management support and funding through creative lending, operating partnerships, and equity acquisitions. Opening a MotoPhoto retail location in 1985 and developing the New Jersey/New York/Pennsylvania region as an area developer provided the introduction to the opportunities afforded within franchising. Loyle joined IFA through the Franchisee Advisory Council in 1994 and has served as FAC chairman, vice chairman of the Technology Committee, a member of the IFA Finance Audit and Budget Committee for more than 12 years and co-founder of the Dayton Area Franchise Business Network. He currently serves as FAB chairman. In 2003, Cybeck funded the acquisition of the publicly traded Moto Photo, Inc. by MOTO Franchise Corp. He currently serves as CEO and leads the three brands: MotoPhoto, MOTOportraits and the new experiencebased family portrait franchise, Portrait Avenue. All of his business results pale in comparison to the pride and joy that comes from a great marriage with Barbara, his wife of 32 years, and the success of their four grown children.

Chairman Franchisee Forum
Barry Miller 
President NBM Management Inc. (Sylvan Learning Center franchisee)

In 2009, Barry Miller served on the IFA board of directors and Executive Committee as chairman of the IFA Franchisee Forum. Barry was re-elected to serve as Franchisee Forum chairman for 2010. He is president of NBM Management Inc. which owns and operates Sylvan Learning Center sites in Ohio and Pennsylvania, as well as Prometric Computer Based Testing sites at each of these locations. Miller has been an owner and operator with Sylvan Learning Centers since 1985. He has served six terms as president of the Sylvan Franchise Owners Association. He also is a founding officer and director of Sylvan National Advertising Inc., a joint franchisee-Sylvan Learning company formed to administer more than $20 million per year in expenditures. In addition, Miller has served as a franchisee member of the eSylvan Inc. board of directors, delivering Sylvan Learning Center services to clients over the Internet. He has served on the IFA Franchisee Forum since 2001, the IFA Minorities in Franchising, Franchise Relations and Information Technology committees. He is currently vice chairman of the IFA Franchise Relations Committee and serves on the IFA Educational Foundation board of directors. Previously, he served in corporate management positions with Midland-Ross and ITT Corporations, including division manager and engineering manager. He holds a bachelor’s degree in engineering and a master’s degree in business administration from Kent State University. He lives near Youngstown, Ohio with his wife, Nancy.

Chairman Franchisor Forum 
Stephen P. Joyce 
President and Chief Executive Officer Choice Hotels International, Inc.

Stephen P. Joyce is president, CEO and a member of the board of directors of Choice Hotels International, Inc., one of the world’s largest hotel franchisors. With a career in the lodging industry spanning more than 26 years, Joyce has a proven track record of developing and growing some of the best-known hotel brands worldwide. Prior to joining Choice Hotels in 2008, he served as executive vice president, global development/owner and franchise services for Marriott International, Inc., where he was responsible for the development of the franchise’s lodging brands worldwide. In addition, he oversaw Marriott’s owner and franchise services group, which supports both franchisees and owners of Marriott-managed hotels. During his career with Marriott, Joyce contributed to the company’s growth in a variety of areas—holding positions of increasing responsibility in development, franchising, finance and operational consulting. Under his leadership at Marriott, its global development group successfully grew the company’s hotel brands worldwide including all mixed-use and real estate development. At the time of his departure from Marriott, the company’s strong pipeline of hotels under construction, awaiting conversion or approved for development was approximately 115,000 rooms. Of those, more than 36,000 were full-service hotel rooms and over half were located outside the United States. An active member of the lodging industry and business community, Joyce serves on a variety of boards and community organizations, the United States Travel Association (first vice chairman of the board of directors executive committee), the Wolf Trap Foundation for the Performing Arts (executive committee of the board of directors), the Autism Learning Center (board member) and Service Source Foundation (vice chairman of the board of trustees). He is also chairman of the American Hotel & Lodging Association’s Multicultural Diversity Advisory Council. Joyce holds a bachelor’s degree in commerce from the University of Virginia and has done graduate work at Cornell University, Wharton Business School and the Aspen Institute.

Chairwoman Supplier Forum
Dawn Kane 
President Hot Dish Advertising

Dawn Kane leads Hot Dish Advertising, an advertising agency whose mission is to help create the next leaders in franchising. In 1999, her entrepreneurial spirit and knowledge of business led her to form the agency with three partners, Greg Lindberg, Jen Campbell and Jenn Onnen, who had worked together at General Growth, a mall-management company. It was there that the partners first began working with franchises, helping with local store marketing. Today their fullservice agency has more than 40 franchise clients, including some of the biggest names in the franchising world. From the four original owners working in one room, the agency has grown to 20 employees with offices in Minneapolis. Kane often speaks at development meetings, as well as other industry conferences. She serves on the IFA Supplier Forum Advisory Board and will serve as its chairwoman in 2010. She also sits on several other boards, including Goodwill/Easter Seals for Greater Minnesota and SpaCentral.

2010 Board of Directors

Bill Anderson, CFE 
President Wave Services Inc. The UPS Store

Bill Anderson is a franchisee of The UPS Store system. A multiple-center owner with three locations in Philadelphia and Central New Jersey, he has been a franchisee for 12 years. Anderson was a member of MBE/The UPS Store Franchisee Advisory Council for more than eight years and recently completed a three-year term as chairman. He has served as the chairman of the IFA Franchisee Forum. Anderson has served five years on the IFA board of directors. He has also served on the Executive, Nominating, Franchise Relations and Convention Committees and the FranPAC Advisory Board. He currently sits on the Membership Committee, the Awards Committee and Institute of Certified Franchise Executives Board of Governors. He was awarded his CFE certification in 2008.

First Vice Chairman Franchisee Forum
Ken Bartell 
President We Clean the Northwest, Inc. (The ServiceMaster Co. Franchisee)

Ken Bartell bought his first franchise in Portland, Ore. in 1991 and eventually acquired franchises in Eugene and Bend, Ore. and Vancouver, Wash. Bartell is currently concentrating on developing the Central Oregon market. His franchise was recently certified by Green Seal for the GS-42 (Cleaning Services) Environmental Standard. Prior to joining ServiceMaster, he was chief financial officer for various Sheraton Hotels in the United States and Puerto Rico, vice president and general manager for Gene Autry’s Golden West Broadcasters radio stations in Portland (KEX-AM and KQFM-FM), and vice president-marketing for the NBA’s Portland Trail Blazers. Bartell has served as chairman of the ServiceMaster Clean Franchise Council. He also served on the board of directors of the Portland Rose Festival Association for 20 years, including eight years on the Executive Committee and as president in 2004. He served as a trustee on the SEIU Health and Welfare Trust and Pension Plan Trust for 10 years. He and his wife, Susan, reside in Redmond, Ore.

Melanie Bergeron, CFE 
Chairwoman of the Board Two Men And A Truck

Melanie Bergeron, CFE, began her career as Two Men And A Truck International’s first franchisee in 1989. It all started as an after-school business for her two high-school aged brothers. Now, more than 20 years later, the company has grown both domestically and internationally. When Two Men And A Truck reached 39 franchises in 1994, founder Mary Ellen Sheets, Bergeron’s mother, asked her to lead the company as president. She currently serves as chairwoman of the board. During her leadership with Sheets, the motherdaughter duo incorporated an international vision, a positive team atmosphere, ongoing support, compassion and commitment in the working environment. The company currently has more than 200 locations and nearly 1,400 trucks on the road. The company is the first and largest local moving franchise system in the United States.

Joseph H. Bourdow, CFE 
President Valpak Direct Marketing Systems, Inc.

Joseph H. Bourdow, CFE, whose career began as a broadcaster and radio station owner, joined Valpak Direct Marketing Systems in 1978 as a sales representative, then became a successful franchisee before joining the franchisor in 1991 and becoming president in 1996. Bourdow has been responsible for the sales development of the franchise network, encompassing more than 200 offices in the United States and Canada. He also serves as executive vice president of Cox Target Media, which acquired Valpak in 1991. He stepped down as president of ValPak at the end of 2009 and will serve as a senior advisor to the company.

Liam Brown
Chief Operating Officer, Select Service and Extended Stay Brands, The Americas Marriott International, Inc.

Liam Brown is responsible for Marriott’s Select Service and Extended Stay Hotels in the Americas. Brown began his career with Marriott International in 1989. Most recently he served as executive vice president of development for North America. Prior to that he was senior vice president for the Fairfield Inn brand from 2003 to 2007, and was vice president of franchising for Residence Inn and TownePlace Suites. From 1989 until 1999, Brown served in multiple general manager and regional positions across Marriott’s Courtyard, Residence Inn and Full Service portfolio. Educated primarily in his hometown of Dublin, Ireland, Brown holds a business degree from Trinity College. His primary emphases of study have been hospitality and business management. In 2005, he completed his masters of business administration degree from the Robert H. Smith School of Management at the University of Maryland. Brown and his wife, Lillian, reside in Gaithersburg, Md. with their two children.

Rocco Fiorentino, CFE 
Chief Executive Officer RowZone Franchising Group

Rocco Fiorentino, CFE, is CEO of RowZone, a franchisor of fitness studios based in Philadelphia. Fiorentino served as a director and board member of United Financial Services Group and assumed the positions of chairman and CEO from 2005 to 2009. He is a founding partner of Eagle Tax Services Group, LLC. Both United and Eagle are franchisors of financial services and tax preparation services, respectively, with nearly 200 offices operating nationwide. From 2000 to 2005, he served as president and CEO of Freedom Rings, LLC, an area developer and multi-unit franchisee of Krispy Kreme Doughnuts for Pennsylvania, New Jersey and Delaware. From 1985 through 2000, he was president of Specialty Bakeries, Inc. which became a subsidiary of New World Restaurant Group in 1996, the franchisor of Manhattan Bagel, Einstein Bros. Bagels, Chesapeake Bagels, New World Coffee and Willoughby’s Coffee. Fiorentino serves on the board of directors of Swiss Farm Stores, based in Pennsylvania and from 2002 to 2005, and was chairman of the National Multi-Unit Franchise Conference, sponsored by Franchise Update and Area Developer magazine. Fiorentino holds a master’s of science in management degree from the Richard D. Irwin Graduate School of the American College in Bryn Mawr, Pa., and holds ICFE certification. He is the founder and chairman of the Little Rock Foundation, a non-profit organization dedicated to serving children and young adults who are visually impaired and blind. He is also a past president and current Pennsylvania district governor of Unico National, a non-profit organization dedicated to children with developmental disabilities.

Lane Fisher, CFE 
Partner FisherZucker, LLC

Lane Fisher, CFE, a franchise attorney with more than 20 years of experience, is the second supplier member in IFA’s history to be directly elected to serve on IFA’s board of directors. Since 2005, Fisher has served as chairman of the Membership Committee and until 2009, chaired its Legal Symposium Task Force. He currently sits on the Research Committee, Franchisee Inclusion Task Force and FranPAC Advisory Board. Fisher previously served on IFA’s board of directors and its Executive Committee, as chairman of IFA’s Supplier Forum in 2005. An author of more than 30 articles, he has given more than 60 presentations on franchising-related issues at conferences, on television and is frequently quoted in franchise reference materials. Each year since its inception in 2004, Fisher has been identified by his peers as a “Superlawyer” in Philadelphia magazine’s July issue and a “Legal Eagle” in Franchise Times’ April issue.

John W. Francis
Owner PostNet of Minnesota and Wisconsin

John W. Francis is a PostNet area franchisee with more than 20 years of experience in retail franchising and small business, including more than seven years with PostNet. He became a PostNet area franchisee in 2001. Currently, he owns and operates his own PostNet store (a consistent Top 20 store) in St. Paul and has also developed 15 stores—owned and operated by franchisees—with several others currently in the development stages. Before joining PostNet, he started, operated, merged, bought and sold a variety of businesses. Early in his career, Francis trained and worked in management with his family’s business, The Barbers, a 40-year-old international hair salon franchise that included the Cost Cutters and City Looks brands. In 1999, the publicly traded, 1,000-store franchise was sold for $59 million. He is also a highly sought-after advisor and speaker for owners of small-businesses, franchise businesses, family businesses and retail concepts. Francis has been involved with IFA for many years including as chairman of the Franchisee Forum and on the IFA’s board of directors. He also serves on the Membership, VetFran and Marketing and Public Relations committees. He has been a speaker and presenter at several IFA national and regional events. He earned PostNet’s President’s Award in 2003 and 2005; served as the company’s Franchise Advisory Council chairman in 2007 and was named PostNet’s Franchisee of the Year for 2007. Francis is a 20-year member of Minneapolis’ Inner Circle, a peer group for business owners to develop “better business and richer life.” He also served on the board of trustees for the Minnesota Chapter of the Multiple Sclerosis Society from 2004 to 2007. Francis and his family·– wife Jennell and daughters Lilly and Anna·– currently live in St. Paul.

Philip Friedman, CFE 
Chairman and Chief Executive Officer McAlister’s Corp.

Philip Friedman, CFE, leads McAlister’s Corp., a rapidly-growing quick-casual concept he acquired along with a group of investors in 1999 which operates and franchises 300 restaurants in 23 states. In 2005, Friedman led the successful sale of McAlister’s Corp. to Roark Capital Group, becoming the company’s second largest shareholder. Under his leadership, McAlister’s received the National Association of Small Business Investment Companies’ Portfolio Company of the Year award in 2005 and received Nation’s Restaurant News’ Franchise Excellence Award in 2006. The International Foodservice Manufacturers Association honored Friedman in 2008 with the Silver Plate Award and Nation’s Restaurant News honored him with the Golden Chain award in 2009. Prior to engineering the acquisition of McAlister’s from its founders in 1999, he served as chairman of the board of Rosti Restaurants, president and director of Panda Management Co. Inc., chief financial officer for Service America Corp. and vice president of restaurant planning and development for Marriott Corp. Friedman serves on the board of directors of the National Restaurant Association, the Mississippi Restaurant Association, and is a trustee of the IFA Educational Foundation. A former major in the U.S. Army Reserves, Friedman served in Vietnam as a food distribution officer. He earned a master’s degree from the Univ. of Pennsylvania’s Wharton School, as well as a master’s degree in political science, and a bachelor’s degree in history from the University of Connecticut where he lettered in football and lacrosse.

Scott R. Haner, CFE 
Recruiting Leader Kentucky Fried Chicken

Scott R. Haner, CFE, is responsible for franchise recruitment at Kentucky Fried Chicken, a worldwide leader in the chicken category, bringing the Colonel’s secret recipe of 11 herbs and spices to customers in 112 countries around the globe. A 20-year KFC veteran, Haner has development and marketing experience. His team is responsible for a significant increase in new franchisee registrations over the last five years and continues to actively seek successful professionals searching for multi-unit opportunities. Haner created the “Franchise Roadmap for Growth” and an “Essentials of Franchising” course, which he teaches as part of Yum! University in Louisville. From 1997 to 2003, he led the Emerging Concepts Team, preparing new multi-brand combinations and readying the best-performing brand combinations for national expansion. Prior to that he served in KFC’s Concept Development and Marketing Department. His early career included brand marketing and international sales for Jobe’s Fertilizer Spikes and brand management experience at General Mills Inc. Haner was educated at Purdue University, receiving a bachelor’s degree in restaurant, hotel and institutional management and a master’s of business administration degree with a marketing emphasis from the university’s Krannert School of Management.

Aslam Khan 
Chief Executive Officer Falcon Holdings (Church’s Chicken)

Aslam Khan is a restaurateur who rose from a team member to a turnaround artist. He left home at the age of 14. After putting himself through school, his first job was in the American Club at the U.S. Embassy in Pakistan. Skilled in food and beverage service operations he ultimately became the club manager at the U.S. Embassy before coming to the United States. He joined Church’s Chicken as a team member, then developed expertise in both operations and marketing to later enter and excel within the corporate office of a Church’s franchisee. Khan left Church’s and served a few years with KFC in Los Angeles. Returning to Church’s Chicken in 1997, he took over 48 restaurants, becoming one of the system’s largest company operations nationwide. Within two years Khan transformed these restaurants to become the best-run stores in the Church’s system. He was named a “Hometown Hero” by Church’s Chicken for his success and involvement in the community. Khan was also awarded the Restaurant of the Year designation for his efforts in California. He then acquired a 100-unit group of Church’s restaurants in the Midwest that were on the verge of bankruptcy and turned them around. For his accomplishments, he was honored with the “Most Improved Restaurant Operations,” “Turnaround Expert” and many other awards. Khan now owns and operates more than 150 restaurants in 11 states. In 2002, he became active in the Illinois Restaurant Association as a board member and still serves on the Political Affairs and Membership Committees in that capacity. Khan served on Church’s Marketing Committee and was chairman of the company’s purchasing co-op group. He also served many years as a member of Church’s Independent Franchise Association board of directors and was a board member of Supply Management Services of AFC. Currently he is a permanent member of the Purchasing Committee. In 2008, he was awarded Church’s Hall of Fame membership while still in business and actively growing. In 2009, Khan moved his company headquarters to Dallas.

John A. Kujawa 
Vice Pres. of Franchising McDonald’s USA, LLC

John A. Kujawa started his career with McDonald’s in 1989 as a senior franchising attorney and has served in a number of other positions within the company prior to becoming U.S. vice president of franchising. In his role, he leads all of McDonald’s U.S. franchising efforts. Today, more than 2,200 existing franchisees currently operate more than 12,000 McDonald’s U.S. restaurants. He also served as an attorney with the Chicago law firm Chapman and Cutler, is a member of the Illinois Bar Association and American Bar Association, IFA’s Legal/ Legislative, Corporate Counsel, Franchise Relations committees, vice chairman of the Franchisor Forum and co-chairman of the steering committee for the National Franchise Mediation Program.

Stuart Mathis
President MBE The UPS Store

Stuart Mathis has more than 30 years’ experience in franchising, operations and administration. In 1985, he began his career in franchising as regional controller for Domino’s Pizza, Inc. After 18 months, Mathis was promoted to regional vice president and eventually served seven years as executive vice president of franchise operations. In that capacity, he reported directly to the company’s founder, Tom Monaghan, and was part of the team that eventually sold the company for more than $1 billion. Following his successful career with Domino’s, he joined the executive team at Mail Boxes Etc., Inc. in 2001 as executive vice president of operations. A short time later the company was acquired by UPS. In 2002, he was promoted to president of Mail Boxes Etc., Inc., where he managed the conversion of most of the domestic network to The UPS Store brand. He currently oversees a network of nearly 4,800 retail locations in the United States, Puerto Rico and Canada. Mathis earned a bachelor’s degree in business administration from the Univ. of Georgia and a master’s degree in business administration from Georgia State University.

R. Eric McCarthey 
President, 7-Eleven Global Business Team and Commercial Capability Development The Coca-Cola Co.

Eric McCarthey is president of the 7-Eleven Global Business Team and leads the Global Commercial Capability Development Group with The Coca-Cola Co. He was appointed to the president’s position in 2004, and was given the responsibility of the Global Commercial Capability Development Group in 2009. He directs value creation strategies, business system design, product and service innovation, revenue growth, and supply chain support for one of Coca-Cola’s largest and most complex customers. With approximately 28 years of business development, marketing, operations and general management experience, McCarthey has significantly contributed to the development of sales growth, establishing innovative customer and commercial leadership capabilities, consumer-marketing initiatives and increasing new business opportunities for Coca-Cola. He joined the company in 1981 as a territory sales manager. Throughout his tenure, he has held numerous other positions, including division marketing director and deputy division president for the Nordic and North Eurasia division, vice president and managing director of the global Burger King account team, and most recently, senior vice president of sales and marketing of the North American foodservice division. He received a master’s degree in business administration from the Univ. of Southern California and a bachelor’s degree from the University of Colorado. McCarthey consults with Emory University Center for Relationship Marketing and served as a board member, Audit Committee chairman and lead director of Global Imaging Systems and led the merger with Xerox Corp. in 2007. He is currently a board member of Standard Register, as well as a member of its Audit and Nominating/Governance committees. He also serves as chairman of IFA’s Diversity Institute. An accomplished author, he has published articles in “Inside the Minds,” a special book publication on “The Art of Sales” by Aspatore Books, and wrote an article published in the May 2005 issue of Leadership Excellence titled “High-Impact Boards.” He has also published articles dealing with creating high-performance teams. McCaffrey is an avid photographer, reader, skier and runner. He is married and has an 18-year-old daughter.

Margaret McClain McEntire 
President and Chief Executive Officer Candy Bouquet International, Inc.

Margaret McClain McEntire attended the Univ. of Arkansas where she received degrees in speech pathology, special education and early childhood education in three years. She is currently the president and CEO of Candy Bouquet International, Inc., a company she started in her garage in 1989 and franchised four years later. In 20 years, the business has grown to include more than 800 franchises in 50 states and more than 35 countries. She is the recipient of IFA’s Bonny LeVine Award, the Small Business Exporter of the Year, Woman of the Year and Person of the Year by the Small Business Association, the National Winner of the U.S. Chamber of Commerce Blue Chip Award and the Congressional Medal of Merit. McEntire also received the Ronald Reagan Award for serving as an outstanding member of President George W. Bush’s Business Advisory Council and the Arkansas Business Executive of the Year. She is also a member of the Arkansas Entrepreneur Forum. Candy Bouquet International, Inc. has received numerous honors including being ranked for several years as one of the top franchises by Entrepreneur magazine and one of the top inner city businesses by Inc. magazine. The company is the largest candy franchise in the world.

Catherine Monson 
Chief Executive Officer FASTSIGNS International, Inc.

Catherine Monson was named CEO of international sign and graphics franchise, FASTSIGNS International, Inc., in 2008, bringing with her a strong background in franchising and digital printing. She contributes to the more than 540 franchised FASTSIGNS sign and graphics centers worldwide. Her background in the printing industry began in 1980, with Sir Speedy, Inc., where she served as the western region operations manager. In 1984, she was promoted to assistant vice president of franchise development and later vice president of franchise development, where she was responsible for opening more than 400 Sir Speedy locations. In 1991, Monson was promoted to group vice president of marketing and communications, playing an integral role in Sir Speedy developing and becoming the first printing franchise to launch a Web site. In 1996, she became vice president of business development of Franchise Services, Inc., the parent company of Sir Speedy. From January 1997 until April 1999, she was responsible for the turnaround of MultiCopy Europe, FSI’s European subsidiary. Monson’s vision of becoming president was fulfilled in 1999, when she was named president of PIP Printing & Document Services (PIP was acquired by Franchise Services, Inc. in 1996). As president, Monson successfully reorganized the company and changed the strategic marketing direction increasing franchisee satisfaction and profits after six years of decline. In 2009, Monson was honored by IFA as the Bonny LeVine Award recipient, an award bestowed upon a female franchisor or franchisee who has demonstrated ability in franchising through contribution to the growth of the business; contributions to her community through board positions, volunteer work and activities that promote the professional advancement of women; and contributions as a mentor to women in franchising. A graduate of Pepperdine University, with a bachelor’s of science degree in business administration, Monson currently serves on the board of the Business Marketing Association and Pi Sigma Epsilon, a sales and marketing fraternity for college and university students.

Barbara Moran 
Chief Executive Officer and President Moran Industries, Inc.

As co-founder of Moran Industries, Inc., Barbara Moran has more than 19 years experience within the franchising and automotive industries. Currently Moran presides as president and CEO of Moran Industries’ franchising automotive service brands that include transmission repair, general engine repair and diagnostics, vehicle accessories and now commercial and residential window film installation. The franchise system’s service brands include Mr. Transmission, Multistate Transmission, Milex Complete Auto Care, Alta Mere Toys for Your Cars, Dr. Nick’s Transmission and recently-added Smartview Window Solutions. Moran has been active as a member of several IFA committees focusing on franchise relations and women’s mentorship. Moran currently chairs the Franchise Relations Committee, and is a mentor to women through the Women’s Franchise Committee Mentorship Program. In 2002, Moran co-founded the Chicago Women’s Franchise Network. She is a member of several professional organizations, including the Automotive Aftermarket Industry Association, Automatic Transmission Rebuilders Association, the Entrepreneur’s Organization and the National Association for Female Executives. Moran has authored articles for Franchising World, Transmission Digest and Franchise Update and has been featured in the Wall Street Journal and Crain’s. Recently she has appeared on FOX Business Network’s America’s Nightly Scoreboard as an expert panelist in the automotive and franchise/ small business industries. Moran has also served as a finalist judge to the 2006, 2007 and 2009 Global Student Entrepreneur Awards of the Collegiate Entrepreneur Organization.

Ann M. Rosenberg, CFE 
President D’Vine Wine

Ann M. Rosenberg, CFE, co-founded Let’s Make Wine/ RoseVine Winery in 2003 with business partner Thomas A. DeRossett Jr. The shops allow customers to create, bottle and label their own wines on the premises, as well as purchase wine by the glass and by the bottle. In 2006, RoseVine Enterprises, their parent company, entered a joint venture with D’Vine Wine, Inc., a franchisor of similar units in Texas, to conduct business as D’Vine Wine Franchise Systems USA, LLC. DVWFS USA now has 18 franchisees in three states. Rosenberg and DeRossett also own the 1810 Country Inn and Winery, which includes a vineyard and event pavilion, in Thomson, Ga., as well as a juice processing plant in Thousand Palms, Calif. Rosenberg serves as a trustee of IFA’s Educational Foundation and serves on its Diversity Institute board of trustees. She is president and director of the William Rosenberg Family Foundation, Inc., which has assets of more than $16 million. She also serves on the board of advisors of the William Rosenberg International Center of Franchising at the Univ. of New Hampshire and is a trustee of the Dana-Farber Cancer Institute.

Keith Singletary Sr.
Owner-Operator Chick-fil-A at Capital Centre and Chick-fil-A at Steeplechase

Keith Singletary Sr. has served more than 10 years as an owner-operator of two Maryland Chick-fil-A franchises. Within the past four years, sales at both locations are positioned in the top restaurants within the chain. Singletary has more than 20 years experience in financial management and operational and compliance auditing. Prior to joining the company, he was a government audit consultant with the Blue Cross & Blue Shield Association in Washington, D.C. Previously, he was a manager, capital expenditure accounting for Marriott International and had served in several positions with the National American Red Cross. Singletary was also a senior auditor in the Inspector General’s Office of the Environmental Protection Agency.

Larry I. Tate 
Senior Vice President of Franchise Sales Golden Corral Buffet and Grill

Larry I. Tate established the franchising program in 1990 at the Raleigh, N.C.-based 483 unit system. The company’s franchise restaurants have grown to 380 that accounted for three-quarters of the system’s $1.518 billion annual sales in 2008. Tate’s team awarded a new franchise market on the average of one every 13 business days in 2008 and a new restaurant opened every 14 business days. In 2009, he celebrated 25 years with Golden Corral. Tate’s results at Golden Corral are built on the experience he gained in the 1970s when he established and directed a franchising strategy as the chief operating officer for Baskin-Robbins Ice Cream, which transformed the small California ice cream company into an international brand. The lawyer-turned-business executive gained unique insights into the franchisor/franchisee relationship in the 1980s through his owning and operating four franchised Shakey’s Pizza restaurants in the Los Angeles area, after serving four years as executive vice president of Shakey’s. His experience and legal training makes him an authoritative advocate for franchising as a growth and expansion model. Tate has testified as an IFA representative against unnecessary proposed new government regulations before a U.S. House of Representatives committee. He is a re-elected member of the IFA board of directors and past chairman of the IFA Franchise Relations Committee. He joined Investors Management Corp., the parent of Golden Corral, in 1984 and held a series of senior posts. He received a bachelor’s degree from Muskingum College in Ohio and a juris doctor’s degree from the Univ. of Michigan Law School. He is a member of the California Bar, the American Bar and the International Bar Associations. He is a distinguished past president of the North Raleigh Kiwanis Club, former lay leader of his 1,200 member Methodist church, and past chairman of the Raleigh Artsplosure Festival. He and his wife, Marilyn Maynard, also an attorney, make their home in Raleigh, N.C.