The Events & Registration Coordinator is a part of the Events Team responsible for the content planning and execution of 7 events per year, ranging from 100 to 4,000+ attendees, and up to $6 million in revenue.

We are looking for a collaborative team player with the drive and passion for delivering exceptional customer experiences through the program creation and delivery of best-in-class content. Our ideal candidate must be a keen multi-tasker, enjoys administrative tasks, highly detail-oriented with excellent verbal and written communication skills, thrives under pressure and is adept at building relationships. The Events & Registration Coordinator will travel to all association conferences and manage registration with a variety of other aspects of each event onsite.

Key Responsibilities:

• Serve as the events team liaison for IFA’s registration platform (CVENT), AMS (Nimble, Sales Force platform), and website, particularly as it relates to ensuring the integrity of IFA’s online registration process.
• Work in collaboration with IFA’s Technology team and external logistics partner to prepare content, review and test event registrations.
• Works closely with the Conferences and Meetings Team to support all administrative aspects of the content development and execution of assigned
  association’s events to include but not limited to preparing materials for task force meetings and taking minutes, building material resource web pages and pulling content together for brochures and programs, as well as, onsite coordination, and various other administrative responsibilities. • Prepare data to be included in weekly event registration reports and other analysis.
• Manage the post-event management work such as: event survey creation, analyzing attendee feedback, reconciliation of vendor invoices, post event attendee materials for distribution via an online site or through mobile app.
• Serve as the department point of contact handling member inquiries regarding all association events.
• Other duties as required by the Vice President, Event Design and Planning.

Ideal Experience:

• Bachelor’s degree, and one to two years of experience in event registration and execution; or a combination of education and experience.
• Proficient with Microsoft Office platforms (i.e., Outlook, Word, Excel, etc.) and have experience with CVENT, Salesforce, Nimble, or other types of Registration/CRM systems. An understanding of Monday.com is a plus.
• Excellent written and verbal communications skills; detail oriented with an eye for continuous administrative efficiency improvement.
• Strong interpersonal skills and customer service focus with the ability to form strong relationships.
• Strong administration experience, multi-tasker and ability to meet deadlines within a fast-paced environment.
• Certified Meeting Planner (CMP) credential is a plus.

Key Facts:

• Salary range is around $60,000 – $70,000 annually.
• This is not a remote position. Must be able to work at the IFA DC office on a hybrid schedule. Travel required.

To apply send cover letter and resume to careers@franchise.org

The International Franchise Association is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, genetic information, veteran status, marital status, sexual orientation, gender identity, disability status, or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, promotion, compensation, benefits, and termination. IFA is committed to achieving an inclusive, diverse workforce that values every individual. We firmly believe that hiring individuals with varying perspectives and backgrounds contributes to our success as an organization, and we strive to create an environment that fosters inclusiveness.

About the International Franchise Association:

Celebrating over 60 years of excellence, education, and advocacy, the International Franchise Association (IFA) is the world’s oldest and largest organization representing franchising worldwide. IFA works through its government relations and public policy, media relations, and educational programs to protect, enhance and promote franchising and the approximately 790,492 franchise establishments that support nearly 8.4 million direct jobs, $825.4 billion of economic output for the U.S. economy, and almost 3 percent of the Gross Domestic Product (GDP). IFA members include franchise companies in over 300 different business format categories, individual franchisees, and companies that support the industry in marketing, law, technology, and business development.