How can a people-powered answering service benefit your franchise?


Sponsored content by AnswerConnect.

Many companies are making the mistake of compromising the quality of their customer service experiences, by heavily relying on AI - Artificial Intelligence. Nearly four in five people would rather speak to a real person rather than a bot. So, how do you ensure that your customers and prospects always speak with a real person, while maintaining a busy lifestyle as a franchise owner? The solution: a live call answering service, powered by real people.

Here are just six reasons why thousands of franchise businesses across the country work with live answering services to capture more leads and win more business.

  1. Your customers can reach you around-the-clock

With AnswerConnect, your franchises are never closed. A live call answering service can cover your inbound calls 24/7/365 to ensure your customers can reach you anywhere at any time. Without the cold response of a voicemail, you can win more business by providing every caller with real human care.

Around-the-clock coverage ensures that you never miss a lead.  You work on your business while we work in your business.

  1. Reduce overhead costs

As your business grows, cutting costs may be a top priority. Outsourcing your customer service to a live call answering service can afford you more flexibility. You could save money that might have otherwise been spent on internal receptionist resources and training.

  1. Book more appointments

You can proactively book more appointments with cloud-based scheduling software tools. Automated reminders are included to reduce no-shows and optimize your valuable time.

  1. Seamlessly connect your business tools

Integrate with the tools you use every day to offer you a seamless experience. Plug in with CRM software like Salesforce, Slack, Freshsales,  Zoho, Skype, Zapier, Google Sheets, QuickBooks and more to help you stay organized!

  1. Take your business anywhere

With a business line ID you can keep your personal and business calls separate to work from anywhere while maintaining a work-life balance.

With a simple and secure mobile app with your business line, you can stay connected to your business. Use the app to review call summaries, contact information, messages and more.

  1. Brand consistency

Live call answering customer experience experts are an extension of your business and can offer your callers a level of professionalism at every touchpoint. They use your script, speak your language, and understand your business goals to give callers consistently on-brand service. Following a scripted response ensures your customer service remains consistent to build trust with your callers and reinforce your brand values.

As the IFA’s preferred live answering service, AnswerConnect understands how positive customer service experiences can help you grow your franchise.  If you would like to learn more, please contact AnswerConnect Franchise Sales at 800-584-0234.