Most franchise organizations are already measuring customer satisfaction, monitoring NPS, and responding to negative feedback. But are they truly maximizing the value of the insights they’re collecting?

Customer feedback is one of the most valuable sources of business intelligence available to franchise organizations, yet much of its potential remains untapped.

Join Listen360 as we explore how franchise brands can move beyond traditional NPS reporting and transform customer feedback into actionable strategies that strengthen operations, improve customer retention, recognize and coach employees, and drive systemwide growth.

We’ll also explore the value of listening beyond your existing customers, including new customers, cancelled customers, lost prospects, and employees, to uncover opportunities throughout the entire customer and employee lifecycle.

Speaker: Maria Tomitz, Enterprise Customer Experience Executive