CHARLOTTESVILLE, Va. (JULY 8, 2024) – Premium Service Brands (PSB), a leading franchisor in the North American home services industry, is excited to announce significant enhancements to its training and retention programs, designed to empower franchise owners to achieve unprecedented growth and success.

Under the leadership of Gabe Colon, newly promoted to Executive Vice President of Performance, PSB has restructured its support system to offer a comprehensive, holistic coaching approach. This initiative ensures that all franchise owners, regardless of their tenure, receive tailored support at every stage of their business journey.

Colon, who started as a franchisee with PSB’s 360° Painting, has been instrumental in transforming the training and support landscape for their franchisees. In his first year in the corporate office, he helped install robust processes and revamped existing systems to provide better guidance and communication for all franchise owners, including Spanish-speaking franchisees.

“Our goal is to ensure every franchise owner feels supported on their road to success,” said Colon. “We are committed to providing the best training and guidance to help them achieve their full potential and build successful, thriving businesses.”

The new training programs include:

  • Holistic Coaching: Franchise owners receive continuous support through various stages, starting with the Director of Launch, followed by brand coaches who diagnose operational challenges and provide guidance. After two years, brand leads step in to drive strategy, plan for growth, and help diversify services.
  • Practical Training: Training programs are based on real-life experiences, ensuring franchisees are well-prepared to tackle everyday business challenges.
  • Regional Meetings and Peer Groups: Regular sessions allow franchisees to share experiences, gain insights, and receive individualized support.
  • Continuous Development: Ongoing training ensures all owners are kept up-to-date with the latest best practices and industry standards.

Since implementing the systems, new franchise owners are responding to common challenges more effectively, and existing owners who participate in regional training have seen a 7-10% higher run rate compared to those who haven’t. Performance levels across the board have surpassed national benchmarks, demonstrating the effectiveness of PSB’s revamped training and support systems.

“One can never stop learning; when it comes to cultivating a strong franchise system, it’s important to do everything we can as a franchisor to ensure our owners have the necessary tools for continuous success,” said Paul Flick, CEO of Premium Service Brands. “Gabe’s dedication to excellence and his ability to inspire our franchise owners are key to the positive impact we are seeing across our brands.”

With over 500 locations across 49 states, Premium Service Brands maximizes its presence by providing exceptional home services within each community it serves. PSB’s commitment to supporting franchise owners and delivering top-tier customer experiences is reflected in its ongoing growth and industry recognition.

For more information about Premium Service Brands and its franchise opportunities, please visit www.premiumservicebrands.com.

About Premium Service Brands:

Premium Service Brands (PSB) is a leading franchisor of home services brands, including 360° Painting, ProLift Garage Doors, Maid Right, Kitchen Wise | Closet Wise, Window Gang, Rubbish Works, The Grout Medic, House Doctors, and Rooterman. Founded on the principles of exceptional support and training for franchise owners, PSB is dedicated to helping entrepreneurs achieve their dreams and build successful businesses. For more information, visit www.premiumservicebrands.com. 

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