Not every customer leaves with a cancellation notice. Many drift away quietly — skipping surveys, slowing their engagement, or fading out of your ecosystem altogether. This is silent churn—and it’s often where the biggest revenue leaks hide.

Join Listen360 for an inside look at how leading brands detect and prevent disengagement before it becomes lost business. We’ll explore how real-time feedback loops, smart alerts, and trend analysis can surface early warning signs that your reporting might miss.

Whether you’re a franchise leader shaping retention strategy or an operator responsible for day-to-day experience, you’ll walk away with practical ways to turn silent churn into stronger loyalty and measurable growth.

Speakers:

Jenna Hilb, Strategic Account Executive, Listen360

Ashley Mitchell, VP of Marketing, East Coast Wings