HOUSTON – Christian Brothers Automotive, a comprehensive auto repair brand whose operating principle is to “love your neighbor as yourself,” was again named #1 in customer satisfaction among aftermarket full-service maintenance and repair providers by J.D. Power.

In the recently published J.D. Power 2023 U.S. Aftermarket Service Index (ASI) Study, Christian Brothers was named the top-ranking aftermarket service provider for general maintenance in terms of customer satisfaction. This recognition was based on feedback from over 12,500 vehicle owners, underscoring the company’s commitment to providing outstanding service and meeting the needs of its guests.

“We are deeply honored to receive recognition from J.D. Power for our commitment to exceptional guest service. On the heels of this win, we are more inspired than ever to identify ways to exceed our guests’ expectations,” said Donnie Carr, President of Christian Brothers. “Our top priority is to ensure that every guest who walks through our doors has a pleasant experience, from our friendly and knowledgeable staff to our Courtesy Inspections, comfortable lobby and more. We take pride in delivering the Nice Difference® to our communities, and we remain dedicated to fulfilling that promise in every single interaction.”

The ASI Study measures customer satisfaction with aftermarket service facilities and evaluates six categories that include fairness of charges, service quality, service advisor, service facility, service initiation and vehicle pick-up. Christian Brothers achieved the highest score in six of the seven study factors: Ease of Scheduling/Getting Vehicle In for Service; Service Advisor Performance; Service Advisor Courtesy: Service Facility; Fairness of Charges; and Quality of Work. The brand also achieved an overall satisfaction score of 834 on a 1,000-point scale, 28 points above the average of other competitors in the segment.

Christian Brothers Automotive follows the guiding principle: “Love your neighbor as yourself.” Built on the idea that having your car serviced should be easy, Christian Brothers Automotive offers free shuttle service, educational estimates and complimentary courtesy inspections that drive the guest experience. From simple upkeep such as an oil change to more involved repairs and engine diagnostics, Christian Brothers Automotive addresses automotive issues as soon as they’re found, that could otherwise require expensive repair or replacement down the line. Year after year, Christian Brothers Automotive offers convenient, efficient service to guests, keeping their lives on track and running seamlessly.

Founded in Mission Bend, Texas in 1982, Christian Brothers Automotive has strived to change the way that guests think about their auto care experience. Ranked number one by J.D. Power in Customer Satisfaction among Aftermarket Full-Service Maintenance and Repair Providers four times in a row*, Christian Brothers Automotive’s number one priority is creating a positive experience for every guest. From the inviting waiting room environment of each shop – which feels more like a comfortable family room, to complimentary shuttle rides and digital vehicle inspections that take guests under the hood of their vehicle right alongside the technician, Christian Brothers Automotive has fostered automotive service that makes guests feel at home.

For more information on the J.D. Power 2023 U.S. Aftermarket Service Index (ASI) Study, visit: www.jdpower.com/Cars/Ratings/Quality/2023

For more information about available Christian Brothers Automotive franchise opportunities, visit: http://www.christianbrothersfranchise.com.

About Christian Brothers Automotive Corporation

With its guiding principle of “loving your neighbor” instilled from the very first location, which opened in 1982, Christian Brothers Automotive has successfully expanded to more than 270 locations in 30 states. The Houston-based company delivers a variety of professional auto-care services including upkeep, maintenance, and repair. A complete list of services can be found on the brand’s website: www.cbac.com. For information about franchising with Christian Brothers Automotive, visit. www.christianbrothersfranchise.com.

*Christian Brothers received the highest score for aftermarket full-service maintenance and repair in the J.D. Power 2019, 2021-2023 Aftermarket Service Index (ASI) Satisfaction Studies of customer satisfaction with automotive aftermarket service providers. Visit jdpower.com/awards for more details.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.

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