Sponsored content by AnswerConnect.

As the IFA’s preferred live answering service, AnswerConnect believes that real connections deliver real results. In a bid to save money, businesses are passing customer experience to AI. But for real connection, you need real people.

78% of consumers prefer to speak to a real person over AI or a bot.

What do people really think of bots?

1. Cost

AI may save on staff, but it can lead to fewer customers. Only real people can deliver great customer service.

2. Convenience

When speaking to a chatbot, how often are people’s problems resolved?

76% of people say that a chatbox never or sometimes resolves their problems.

3. Coverage

People win more business with real people, not automated voices.

83% of customers think companies should have to disclose if they are using AI instead of real people in their customer service.

People + Technology = Connection, Anywhere.

Imagine a future where we choose to use technology, not as a means to replace human connection but to enhance it. Keep your business human with a live call answering service for your franchise company.

A 24/7 live answering service is a B2B service in which real people answer calls on behalf of your business. An answering service ensures your callers only receive real people on the other end of a phone call.

Pledge People, Not Bots is AnswerConnect Franchise’s response to the shift to AI in customer service.

The AnswerConnect Sales team collaborates with franchisees to ensure every caller receives a real person at the end of the line.

Ready to start growing your franchise? Give us a call at 800-584-0234 or email us at franchisesales@answerconnect.com. Our dedicated franchise team can answer all of your questions and help grow your business today. To learn more about AnswerConnect please visit our website: www.answerconnect.com/franchise.