We Pledge People, Not Bots

Operations & Training

We Pledge People, Not Bots

September 01, 2022

AC White Paper

Sponsored content by AnswerConnect.

AnswerConnect commits to always using real people in our customer service.

Real connection is a people thing.

As businesses shift to AI interactions, they risk losing the connection with their customers that makes them unique. With 78% of consumers saying they prefer to speak to a real person by phone and 85% saying that they would stop using a company with poor customer service, the importance of real human connection can't be underestimated.

Our commitment comes after an independent global survey we commissioned which reveals the shocking state of automated customer service in the business world. To read more about our findings from the survey click to download our whitepaper.

 

 

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