Emerging Stage

We’ll get you going in the right direction with a basic manual, but we’ll also make sure you’re ready for what comes next. You shouldn’t have to start over when your franchise grows. Our system builds on a foundation to grow with you.

·         Standardized operations manuals

·         Training guides

·         Employee manuals

·         Quick reference guides

Growth Stage

Your franchise partners are likely more experienced, your vendors more diverse, and your internal team has more units to serve. We build:

·         Customized operations manuals closely tailored to your unique processes

·         Brand guides

·         Construction and Vendor guides

·         Training guides and ‘Train the Trainer’ programs to leverage your content

·         Document management to account for change and growth

·         Standardized Marketing and Real Estate tools

Maturity

Your manuals and documents are no longer just a legal requirement; they represent your brand to people who are accustomed to working with mature brands.

·         Documentation Audits: remove redundancy and inconsistency, mitigate risk, leverage content, and improve efficiency

·         Custom document creation

·         Document change management services and maintenance calendars

·         Content distribution, e-learning, and self-service options

·         Print, PoS, and web-based document access and distribution

·         User rights management

·         Custom app development, crisis scenario planning, and business readiness communication