Emerging Stage

We’ll get you going in the right direction with a basic manual, but we’ll also make sure you’re ready for what comes next. You shouldn’t have to start over when your franchise grows. Our system builds on a foundation to grow with you.

• Standardized operations manuals
• Training guides
• Employee manuals
• Quick reference guides

Growth Stage

Your franchise partners are likely more experienced, your vendors more diverse, and your internal team has more units to serve. We supply:

• Customized operations manuals, closely tailored to your unique processes
• Brand guides
• Construction and Vendor guides
• Training guides and ‘Train the Trainer’ programs to leverage your content
• Document management to account for change and growth
• Marketing and Real Estate tools to standardize

Maturity

Your manuals and documents are no longer just a legal requirement, they represent your brand to people who are accustomed to working with mature brands.

• Documentation Audits: remove redundancy and inconsistency, mitigate risk, leverage content, and improve efficiency
• Custom document creation
• Document change management services and maintenance calendars
• Content distribution, e-learning, and self-service options
• Print, PoS, and web-based document access and distribution
• User rights management
• Custom app development, crisis scenario planning, and business readiness communication