Dispatch Technology Inc.

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Dispatch Technology Inc.

Dispatch is the leading customer experience platform that connects the franchisor, franchisee and the customer together with intuitive mobile and web-based applications. Our mission is to enable modern customer experiences and real-time transparency between you and your customers.

Our Uber-like Last Mile Customer Experience has shown to:
Boost NPS by 35%
Reduce Customer No-shows by 24%
Reduce outbound calls by 37%
Reduce 'Wheres my tech' calls by 33%

Franchises that leverage Dispatch's technology can easily gain a leg up on their competition and protect their brand for the long haul.
Headquarters

Boston, MA
United States

Primary Services
Computer Software/Internet Services

Contact Allie Banks for more information

Contact Josh Schure for more information

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Operate Like a World-Class Franchise

Dispatch helps franchises gain unprecedented visibility into their service provider network, and powers a branded customer experience that remains consistent across every franchise location.

The Dispatch Franchise platform: 

·      Gives Franchisees a tool they can use to manage their customers, facilitate service appointments, create estimates and contracts, and collect payments in the field.
·      Allows customers to book and schedule appointments online.
·      Opens up the lines of communications between Franchisees and their customers through their ideal messaging channels.
·      Provides your customers with on-my-way tracking, and removes the friction from reviewing their service experience.
·      Enables complete insight into the service performance of your franchise locations, including average close rate, length of service, on-time rate, job status updates, survey response rates, and customer satisfaction scores.
Streamline your service process, gain control over your customer experience, and exceed your customer’s expectations with the Dispatch Franchise platform.