IFA Resolve

Finance & Legal

The IFA Ombudsman Program:

The IFA Ombudsman Program was launched in 2001 to assist members with the resolution of disputes arising from business issues. The expectation is that the Ombudsman will assist franchisors and franchisees to resolve their disputes to their mutual satisfaction and avoid costly and time-consuming litigation. In an informal and confidential manner, the Ombudsman, who operates as a neutral, independent, third party, assists franchisees and franchisors to identify the issues that require resolution and to make use of various alternatives for managing conflict effectively.

The primary feature of the Ombudsman program is to help facilitate constructive communication between franchisors and franchisees in order to address current concerns and build a foundation for resolving conflicts effectively on an ongoing basis. This is a valuable service to IFA members.

The IFA Ombudsman program is a membership benefit and there is no additional cost for phone call consultation.

Our current IFA Ombudsman since 2004 is Sue Vandittelli, a Certified Ombudsman and Chartered Mediator. 

Function and Role of Ombudsman

What issues are appropriate for review by an Ombudsman?

How can my franchise system use the IFA Ombudsman?