General Description

The Executive Assistant provides executive level support to the President & CEO and the senior leadership team. Serves as the primary point of contact for internal and external constituencies on matters relating to the IFA and Executive Office.

Ideal candidates must be creative and enjoy working within a small association environment that is mission-driven and member-focused. Ability to exercise good judgment with strong written and verbal communication; administrative and organizational skills; and a distinct ability to balance multiple priorities simultaneously. The Executive Assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

Key Responsibilities

  • takes an active role in developing a cohesive schedule for the President & CEO on a daily, weekly, and monthly basis by planning and coordinating all events, meetings, media, and travel. Ensures that the President & CEO’s schedule is followed and respected.
  • Works closely with the Director of Board Operations to enhance communication with Board members, association members, staff, and others on matters related to President & CEO’s programmatic initiatives.
  • Researches, prioritizes, and follows up on incoming and ongoing issues and concerns addressed to the President & CEO and determines appropriate course of action.
  • Provides a communication bridge between the office of the President & CEO and internal departments, demonstrating leadership to maintain credibility, trust, and support with senior management staff.
  • Works closely with the senior leadership team to keep all parties well informed of upcoming commitments and responsibilities, following up appropriately.
  • Builds relationships crucial to the success of the organization and manages a variety of special projects.
  • Completes a broad variety of administrative tasks for the President & CEO including, but not limited to: managing calendar of appointments; completing expense reports; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries, and agendas; compiling documents for travel-related meetings; etc.
  • Successfully completes deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the President & CEO’s ability to effectively lead the Association. Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
  • Other duties as assigned or needed from President & CEO.

Ideal Experience

  • Bachelor's degree;
  • Three years experience supporting C-Level Executives, preferably in a non-profit or association environment, or a combination of education and experience
  • Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat
  • Strong organizational skills; ability to multi-task; ability to meet deadlines in a fast-paced environment
  • Strong interpersonal skills; build relationships with staff, board members, external partners, association members
  • Strong written and verbal communication skills; proofreading, editing, and attention to detail
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability; resourceful team-player, with the ability to work independently
  • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
  • Forward looking thinker, who actively seeks opportunities and proposes solutions

To apply, send resume and cover letter including salary requirements to   

About the International Franchise Association (IFA)

The International Franchise Association (IFA) is the world’s oldest and largest organization representing franchising worldwide. For over sixty years, the IFA has worked to educate Franchisors and Franchisees on beneficial methods and business practices to improve franchising. IFA is a non-profit trade association that works through its government relations and public policy, media relations and educational programs to protect, enhance and promote franchising and over 700,000 franchise establishments that support nearly 7.6 million direct jobs, $674.3 billion of economic output for the U.S. economy and 2.5 percent of the Gross Domestic Product (GDP). The IFA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.