Franchisee Friday: Robert Williams Pillar To Post | International Franchise Association

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Franchisee Friday: Robert Williams Pillar To Post


This week’s Franchisee Friday is Robert Williams, who owns a Pillar To Post franchise in Saginaw, TX. Robert knew he was a people person and wasn’t cut out for a desk job. “Pillar To Post offered me the opportunity to work for myself and to interact with clients face-to-face versus sitting at a desk all day,” said Williams. “That’s what I really wanted to do. Meet, greet and help people with their futures. Home inspection is part of a big step in a person’s future.”


Read more about Robert’s story below:



  • How does your franchise participate in community outreach efforts and give back to the local community?
    • As a franchise of some 600 inspectors nationwide, community outreach is dependent on the individual franchisee. For me, it was going down to Houston for two months after Hurricane Harvey to assist FEMA in assessing the damages and expediting the funding process for the individual home owners.


  • What steps does your franchise system and your locations personally take to promote diversity in the workplace?
    • As an individual home inspector, I don’t have much opportunity to promote diversity. What I can say is our franchise headquarters is all in one diversity, and it is reflected in the make-up of the personnel there. 


  • What methods do you use to improve the franchisee-franchisor relationship?
    • Communication, communication, communication…first, last, and always.


  • How have you used technology at your franchise to increase efficiency in your operations, and what are some of the biggest challenges you’ve solved with a technological improvement?
    • Online, cloud-based applications are one key to increasing productivity. Data mining is key. 


  • What resources and methods do you use to educate your state and local legislators about the positive impacts of franchising?
    • ​​​​​​​​​​​​​​​​​​​​​The most effective resource I have found is in membership in state and national associations. My voice is multiplied by others in the business. The combined resources in those associations provide the expertise, access, and advocacy power to government decision-makers I would otherwise not have.