Franchisee Friday - Mr. Rooter Plumbing | International Franchise Association

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Franchisee Friday - Mr. Rooter Plumbing


Congratulations to our Franchisee Friday, Holly Tillman!  Holly owns a Mr. Rooter Plumbing location in Tallahassee, Florida.  Holly said she loves franchising because, "It allows us to have the opportunity to be independent business owners, all while having the guidance needed to pave our way for success and share in the benefits of great leadership under a common brand."  Check out our Q&A with Holly:


  • How does your franchise participate in community outreach efforts and give back to the local community?  
    • We give back in every way possible, whether to our local church, local organizations, our team, and or customers in need. To us, Accomplishments have no meaning, if you are unable to share the prosperity with others.
  • What methods do you use to improve the franchisee-franchisor relationship? 
    • ​​​​​​​For us, this is a very important step in becoming a successful franchisee. Our franchisors provide accountability and the knowledge needed to help us achieve our goals. 
  • What traits do you look for when evaluating potential managers to help run one of your franchise locations? 
    • ​​​​​​​We look for confident, professional and approachable people, ones to whom have had success in supervising and leading others. 
  • How have you used technology at your franchise to increase efficiency in your operations, and what are some of the biggest challenges you’ve solved with a technological improvement? 
    • ​​​​​​​Technology has the ability to provide a business with stability and growth, whether it's utilizing a remote payment option for faster cash flow or the digital technology to connect with a colleague, time is money!