Franchise Resources | Franchise & Small Business News

IFA’s information hub provides resources designed to keep you informed on the latest franchise thought leadership.

Choose from a list of topics. Select curated content that explores what’s important to the franchise community - franchise and small business news, small business trends, advice from franchise experts, and engaging articles from IFA’s franchise magazine Franchising World.


Welcome to the 2020 IFA Franchise Law Virtual Summit Resources page. Below you will find links to the various papers, presentations and flyers from this event. If you have any trouble downloading a file, please contact
People, News & Events
2022 Annual Convention PowerPoints jlittrel Fri, 03/11/2022 - 16:43
2022 Annual Convention Resources
People, News & Events

Your Three Customer Groups and How They Affect Your Business

Franchising is by far one of the greatest industries to work in and we are fortunate to be able to serve so many diverse groups. Managing and balancing the needs of three important customer groups requires strong planning, management, and measurement to be successful. Let us dive into these three groups to get a better understanding and chart a course for customer satisfaction for each group.