Jani-King Franchisee Hits the Ground Running at Onset of Pandemic


While other business owners may have panicked or taken pause after opening a business immediately before a global pandemic, Arthur Hawthorne III embraced the opportunity that would quickly be thrust upon him. Hawthorne, a Washington DC based Jani-King franchisee, completed the purchase of his franchise just before the Covid-19 pandemic made its way to the U.S. What would be a terrifying time for many business owners, was just the right chance for Hawthorne to show his determination and perseverance.

“In his first month following training, Arthur went after one-time disinfecting cleans and generated an impressive amount in revenue,” said Berry Poindexter, Regional Director for Jani-King of Washington DC.  “In his second month, he generated even more. By his fourth month, Arthur had billed a substantial amount in one-time disinfecting cleans.”

From the beginning with his franchise, Hawthorne jumped into training and was prepared to start accepting account offers from the regional office. When the pandemic hit, although he was prepared, Hawthorne’s plans to learn more about the business and network before taking his franchise to the next level were kicked into high gear.

“My goal early on was to grow my knowledge of the business with my initial account,” said Hawthorne. “In addition, I was hoping to share my experience in working in the government sector with Jani-King and build on that business. When the pandemic hit, we all had to jump in and create a team atmosphere. Jani-King’s Regional Director took a hands-on approach to training and coaching, so I felt like I had the necessary support for growth.”

Going forward with his Jani-King franchise, Hawthorne says he’s excited to continue the growth and partnerships cultivated during the last several months.

“The pandemic taught me that you have to be flexible, focused and forward thinking; those are the three ‘F's’ I have grown to live by since the pandemic hit. I'm excited about seeing the maturation of my franchise and I’m setting a goal to become a master franchise owner.”