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2006 Board Nominees Take Their Seats
By Laura Fenwick
Chairman-elect Lawrence “Doc” Cohen is president of Doc & Associates, Ltd., a leading franchisee of the Great American Cookie Co. and Pretzel Time. He served as founding president of GAC’s Franchise Advisory Council and has been honored twice by IFA as Franchisee of the Year and by Great American Cookie Co. as Franchisee of the Decade. Prior to becoming a franchisee, Cohen was a pharmacist and attorney. He is an IFA Educational Foundation trustee, former chairman of the IFA Franchisee Forum and past treasurer and chairman of the board’s Finance, Audit and Budget Committee. He serves as chairman of the 2006 Convention Committee, chair of the FranPAC Advisory Board and sits on the IFA Executive Committee. Cohen was the first franchisee to earn the Certified Franchise Executive designation.
First Vice Chairman-elect Michael M. Isakson, president and chief operating officer, ServiceMaster Franchise Services Group, is responsible for more than 5,000 franchisees worldwide. Isakson leads both ServiceMaster Clean and Furniture Medic Brands, which specialize in residential and commercial cleaning services, disaster restoration, and on-site furniture repair. He also oversees the international operations of the ServiceMaster Company brands including Terminix, Trugreen and Merry Maids. He and his wife, Jinny, owned a ServiceMaster franchise in Bismarck, N.D. for 13 years, and a Merry Maids franchise for two years. As franchisees, the Isaksons received the Marion E. Wade Award of Honor, ServiceMaster’s most prestigious franchise recognition. He joined the corporate team as vice president of franchise sales in 1990. In 1992, Isakson was promoted to president and chief operating officer of Merry Maids, and in 1994, he was appointed president of the ServiceMaster Consumer Services Franchise Services Group. He has served as co-chair of the IFA Franchisor Forum.
Second Vice Chairman-elect Steven J. Greenbaum, CFE, has served as president, chief executive officer and director of PostNet International Franchise Corp. since he founded it with partner Brian Spindel in 1992. Greenbaum is responsible for the company’s strategic management and direction. He is an accomplished retail professional and entrepreneur with more than 20 years experience in the postal and business-services industry. Prior to founding PostNet, he was national sales manager and ultimately became president of Consolidated Services Corp., an independent development and consulting firm that specialized in the postal and business-center industry. Greenbaum was involved in the development of more than 400 independent postal and business centers located throughout the United States, Canada, Puerto Rico and Guam. Since the inception of PostNet’s franchising program in 1993, the company has licensed more than 925 franchises in the United States and more than 20 countries as one of the largest and fastest growing privately-held companies in the postal and business-services industry. In 2003, Greenbaum led an initiative that resulted in the strategic redirection of the system. Greenbaum is a Certified Franchise Executive and was honored as the IFA’s 2003 Entrepreneur of the Year. He currently serves as chairman of the IFA Educational Foundation.
Secretary-elect Dina Dwyer-Owens has served in numerous managerial and executive roles at The Dwyer Group for more than 20 years. She was appointed president and CEO in 1999. The company currently oversees Dwyer Group subsidiary and affiliate companies with more than 1,400 franchises in 23 countries. Those brands include Rainbow International Restoration and Cleaning, Mr. Rooter, Mr. Electric, Mr. Appliance, Aire Serv Heating & Air Conditioning, Glass Doctor, DreamMaker Bath & Kitchen by Worldwide and Dwyer Group National Accounts. Dwyer-Owens has been at the forefront of franchising, serving on the IFA board and as chair of the Veterans Transition Franchise Initiative. She also has championed the role of women with her creation of the Women In Trades Program for which classes are conducted at Texas State Technical College in Waco. Dwyer-Owens has been the recipient of the IFA Bonny LeVine Award, Working Mother magazine’s “Raising A Ruckus” award, Waco’s Better Business Bureau Award for Marketplace Ethics and the Texas Family Business of the Year award.
Treasurer-elect Russ Frith began his involvement with Lawn Doctor as a customer. Initially, he was hired by president and co-founder Tony Giordano as sales manager. Frith was quickly promoted to vice president and chief operating officer, elected to the board of directors, and appointed CEO in 1983. Under his leadership, the company grew ten-fold to nearly 500 units. He has served on the U.S. Environmental Protection Agency’s Federal Pesticide Advisory Council and has lectured at the Wharton School of Business. He is past president of the Professional Lawn Care Association of America, and founding president of its education foundation and served as chairman of IFA in 2003.
Immediate Past Chairman Dick Rennick, CFE, called the “father of high-tech leak detection” after he built a business that revolutionized the leak-finding process, is also known for his commitment to teamwork and franchisee support. A member of IFA for two decades, Rennick has served on many committees and chaired the association’s Educational Foundation in 2004. He founded the Franchise Emergency Action Team (FEAT) to mobilize assistance from the franchise community when disasters strike. While serving on the IFA Convention Task Force, Rennick was the driving force for the “Taste of Franchising” idea that has been very successful during the association’s conventions since 2000. For his vision, Rennick was named IFA’s Entrepreneur of the Year in 1997.
Past Chairman Sid Feltenstein is former chairman and chief executive officer of Long John Silver’s/A&W Restaurants. He was honored in 2000 as IFA’s Entrepreneur of the Year and has an exceptional track record for rejuvenating brands. In 1995, he led an investment group that bought A&W Restaurants and, under his leadership, the chain grew to more than 1,000 units. In 1999, Feltenstein and his investment group purchased Long John Silver’s. In the six years after he founded Yorkshire Global Restaurants, the company’s sales grew five-fold and its operating profits grew 40-fold, led by a turnaround in Long John Silver’s sales and profits. In 2002, Feltenstein sold the company to Yum! Brands. He also served as chairman of IFA’s Educational Foundation and served as chairman of IFA in 2004. He is a graduate of Boston University, a trustee of that institution, and chairman of its Audit Committee. He is also a member of the board of advisors for Boston University’s School of Hospitality Administration, and was chairman of its board from 1988 to 1991. Feltenstein is a trustee of the Performing Arts Foundation of South Florida and the Shul of Bal Harbor.
Chairman-elect, Franchisor Forum
Stephen P. Joyce Stephen P. Joyce is a 23-year veteran of Marriott who holds numerous positions in franchising, finance and operational consulting. Marriott International operates under the Marriott, Renaissance, Ritz-Carlton, Courtyard, Fairfield Inn, SpringHill Suites, Residence Inn, TownePlace Suites and Marriott Executive Residences lodging brands. Marriott’s Owner and Franchise Services Group supports owners and franchisees of more than 2,100 hotels in North America. North American Full Service Development is responsible for all Ritz-Carlton, Marriott and Renaissance hotel projects. Joyce serves as an Executive Committee member of the IFA board and chaired the Franchisor Forum in 2005. He is also a trustee for the ServiceSource Foundation and the Autism Learning Center.
Chairman-elect, Franchisee Forum Jack Earle is the principal of Earle Enterprises and a franchisee of McDonald’s restaurants in Southeastern Pennsylvania and Southern New Jersey. He joined the system in 1983 and has served in a variety of leadership positions during his 20-year franchising career. Currently, he chairs the Franchise Partner Brands for Chipotle, Boston Market and Donato’s and is also the chair of the McDonald’s National Restaurant Standards Committee. Additionally, Earle is a member of the Division Leadership Committee for the East Coast and the Regional Leadership Committee for Greater Philadelphia. He co-chairs the Monday Pro-Am of the McDonald’s LPGA Championship and is vice president of the board of the Jeffrey Weinberg Foundation. Recently, he completed his second term as secretary-treasurer of the National Leadership Council of McDonald’s Owner-Operators. Earle has also been treasurer and director of the Philadelphia Ronald McDonald House board. Prior to joining McDonald’s, he was vice president of the national lending division of Fidelity Bank in Philadelphia.
Chairman-elect, Supplier Forum Brad Fishman is chief executive officer of Fishman Public Relations, a 15-year-old national publicity firm based near Chicago. Under Fishman’s direction, the firm has generated media coverage for hundreds of franchise concepts around the country to help them grow and raise brand awareness. In 1994, he co-founded Investor Awareness, Inc., a full-service investor and media relations consulting firm. Fishman has authored articles that have appeared in franchise publications worldwide. He serves on the IFA’s Membership Committee, as well as the association’s International Matchmaker Task Force. In addition, he serves on the Strategic Advisory Board for Nova Southeastern University’s International Institute for Franchise Management in Florida. Over the years, Fishman has given back to the community through a variety of charitable causes.
Bill Anderson Bill Anderson is the president of Wave Services Inc. and is a franchisee of The UPS Store system. He represents The UPS Store Franchisee Advisory Council and its franchisee network. A multiple-center owner with three locations in Philadelphia and Central New Jersey, he has been a franchisee for nearly a decade, a member of its FAC for more than seven years and chairman for the past two and a half years. Anderson has served as the chairman of the IFA Franchisee Forum. He has also served on the Executive Committee, the Nominating Committee and the IFA Franchise Relations Committee. He currently sits on the Convention Committee, FranPAC Advisory Board and the Awards Committee.
Ron Berger Ron Berger’s extensive background in franchising has prepared him for his management today of more than 100 franchised outlets in 20 states for Figaro’s. Berger founded National Video Inc., a system of franchised retail video specialty stores that grew to 750 stores throughout the United States and Canada. After taking the company public, he sold it and started Rentrak Corp., a distributor, information processor and owner of The Pro Image Inc. Berger previously served as a member of the IFA board of directors in the 1980s and again in the 1990s, chaired the Franchise Relations Committee and was a member of the Marketing and Public Relations Committee. He now serves on the board of directors of Fast Forward to End Hunger and National Lampoon.
Jerry Crawford, CFE Jerry Crawford directs the commercial cleaning franchise, Jani-King, and holds various offices and director positions of subsidiary and affiliated companies of Jani-King International, Inc. He is president and owner of C&C Franchising, Inc. of Hampton Roads, Va. and Richmond, Va. and is president and partner of Opportunity Franchising, Inc. in Illinois. Crawford is also vice president of Jani-King of Roanoke/Lynchburg, Va. He joined Jani-King of Oklahoma, Inc. in 1987 and in 1988 was promoted to the corporate headquarters in Dallas, responsible for marketing and supporting master franchises in the United States and abroad. Later, he was promoted to president of Jani-King Franchising, Inc. and Jani-King, Inc. In 1996, he was promoted to president of Jani-King International, Inc. He has served on the IFA board of directors for more than 10 years. He was chairman of the association’s International Affairs Committee and is currently a trustee of the IFA Educational Foundation. Prior to joining Jani-King, he was district computer center manager for Tandy Corp. in Oklahoma City.
Richard Crawford Dick Crawford directs McDonald’s global government relations. He chairs the company’s federal political action committee and oversees management of McDonald’s grassroots network. In addition to his responsibilities at McDonald’s, Crawford is a director of the National Restaurant Association, a member of the National Academy of Sciences’ Food Forum and serves on two federal advisory committees, the Foreign Animal and Poultry Advisory Committee and the International Sector Advisory Committee for Wholesaling and Retailing. Before joining McDonald’s, Crawford was a managing partner at Whitten & Diamond, a Washington, D.C. law firm.
William G. Hall William Hall is a franchisee of International Dairy Queen operating five Diary Queen Units in Texas. In his 20-year foodservice career, Hall has owned and operated more than 80 units of various concepts and served as a franchisee leader in each concept. Hall is a CPA and was with a national public accounting firm before acquiring and operating a number of companies in the transportation, real estate, banking, manufacturing and food service industries. Hall is a past chair of the IFA’s Franchisee Forum, a past president (for multiple terms) of the Texas Dairy Queen Operators Council, co-chair of the National Franchise Mediation Program Steering Committee and a member of the Financial Accounting Standards Board Small Business Advisory Board.
Aslam Khan Aslam Khan is a prominent restaurant executive who rose from dishwasher to turnaround artist. He left home at age 14. After putting himself through school, his first job was in the American Club at the U.S. Embassy in Pakistan. He ultimately became club manager and skilled in food and beverage service operations. Khan worked at the U.S. Embassy for seven-and-a-half-years before coming to the United States. He joined Church’s Chicken as a team member washing dishes and developed expertise in both operations and marketing to later enter and excel within the corporate office of a Church’s franchisee. Khan left Church’s and served several years with KFC in Los Angeles. Returning to Church’s Chicken in 1997, he took over 48 stores, one of the system’s largest company operations in Los Angeles. Khan turned around these restaurants in two-and-a-half years to become some of the best-run stores in the system. He was named a Hometown Hero by Church’s Chicken for his success and involvement in the community. Khan was also awarded the Restaurant of the Year designation for his efforts in California. Khan then acquired a 100-unit group of Church’s restaurants in the Midwest that were on the verge of bankruptcy during 1999 and turned them around. For this accomplishment, he was honored with the Most Improved Restaurant Operations (Turnaround Expert) award. In 2002 he became active in the Illinois Restaurant Association as a board member and on the Political Affairs and Membership committees. Khan is chairman of the Development Committee and a member of the Marketing Committee at Church’s Chicken. The company has a purchasing co-op with which he was past chairman and now serves as a board member.
Kirk Kinsell, CFE Kirk Kinsell is responsible for unit growth across all brands including franchise, management contracts and real estate development and acquisition activities. Kinsell has been instrumental in the development of multiple brand concepts. He led the development of Hotel Indigo, a lifestyle brand rolled out by the company in 2004. This position marks Kinsell’s return to the company. As senior vice president responsible for franchising from 1988 to 1995 for Holiday Inn Worldwide, a predecessor of InterContinental Hotels Group, Kinsell led the launch of Holiday Inn Express and Holiday Inn Select brands. In 1995 and 1996, he was president of the franchise division at ITT Sheraton when he created the Four Points Hotels concept. Kinsell became president and chief operating officer in 1997 of Avado Brands Inc., which during his tenure operated more than 220 restaurants, including Don Pablo’s Mexican Kitchen, Hops Restaurant Bar and Brewery, McCormick & Schmick Restaurants and Canyon Cafe restaurants. Most recently, Kinsell served as president and chief executive officer of Micell Technologies Inc. Under his leadership, the company was recognized as the 2001 Entrepreneurial Company of the Year for North Carolina.
William Kussell William Kussell is responsible for overseeing marketing, operations and development of Dunkin’ Brands three companies, Baskin-Robbins, Togo’s and Dunkin’ Donuts, as well as multi-branding and new market entry and retail excellence. Kussell joined the company in 1994. Prior to assuming his current position, he was retail concept officer of Allied Domecq QSR from 1998 to 2003, president of Dunkin’ Donuts from 1996 to 1997 and senior vice president of marketing and purchasing for Dunkin’ Donuts from 1994 to1996. Before coming to Allied Domecq, he was vice president of marketing for Reebok and international group product manager for Polaroid. Kussell received a master’s degree in business administration at Boston Univ. and graduated magna cum laude with bachelor’s degrees in history and sociology at the Univ. of Pennsylvania. He currently serves on the board of directors of Zoots.
Godfred P. Otuteye, CFE Godfred Otuteye has led Money Mailer, one of the leading direct mail advertising franchise companies in the United States, since 1999. Between 1992 and 1999, he served as executive vice president and chief operating officer. Prior to joining Money Mailer, he served as chief operating officer of Datadesk International, Inc., a manufacturer of computer keyboards and other input devices. Prior to that, he was senior vice president and chief financial officer of Micro D, Inc. (now Ingram Micro) a wholesale distributor of microcomputer products for six years. Otuteye has also served as chief financial officer of a project construction company; vice president, and senior loan and credit officer with Union Bank, Los Angeles; and prior to that, he held various positions in commercial lending with Union Bank.
Charles Rawley Charles Rawley began his restaurant career in 1978 with a small regional full-service concept. In 1982, he became franchisee of Bojangles’ Chicken ‘N Biscuits, Kentucky. Moving from franchisee to franchisor in 1985, Rawley joined KFC as director of operations, eventually becoming president of KFC in 1998. He has been in his present position since 2001 and led Yum! Brands acquisition of Long John Silver’s and A&W Restaurants. Rawley is largely credited with starting the idea of combining two brands under one operation, having opened the first KFC-Taco Bell unit in 1991. Today, multi-branding is the major growth driver of Yum’s U.S. business with more than 2,000 multi-branded restaurants open and aggressive plans to continue the expansion. He sits on the board of Greater Louisville Inc.
Steven S. Rogers Steve Rogers’ development of a painting business began in college. He was one of the first College Pro franchisees, operating a franchise in the Toronto area before graduating from the Univ. of Western Ontario in 1978. In 1980, he became a vice president of College Pro, moved to Vancouver and expanded the company network from five franchises to 47 franchises across western Canada. Leaving College Pro in 1982, Rogers operated the general contracting firm Certa Pro Contractors. He returned to College Pro in 1986 as a vice president and was promoted to president in 1989. From 1989 to 1992, he expanded the College Pro franchise network from 531 to 703 franchisees with a focus on U.S. expansion. Rogers also spearheaded the initial development of Certa ProPainters, a full-time professional painting franchise. The company was reorganized from 1992 to 1999 and Rogers became president and chief executive officer of The Franchise Company. He focused on the growth of existing business lines and the acquisition of various franchise systems. Companies currently under the TFC umbrella include California Closet Company, CertaPro Painters, College Pro Painters, Paul Davis Restoration, Pillar To Post Home Inspection and Floor Coverings International. The number of franchisees in The Franchise Company currently exceeds 1,800 units. TFC is the franchising arm of FirstService Corp. Rogers is on the board of directors of FirstService.
Michael J. Roman, CFE In a 27-year career with ExxonMobil, Michael J. Roman, CFE, has held numerous franchise management positions spanning business and strategy development, operations and financial planning. He is largely credited with successfully planning and executing the alignment of the Exxon and Mobil fuels franchises subsequent to the Exxon and Mobil merger and he has developed industry-leading franchisee support alliances with major financial and insurance providers. Roman is vice chairman of the board of governors of the Institute of Certified Franchise Executives. He has served as co-chair of the strategic advisory board of the International Institute for Franchise Education in the H. Wayne Huizenga School of Business and Entrepreneurship at Nova Southeastern Univ. in Fort Lauderdale, Fla. and is an instructor for IIFE programs and business seminars.
Steve Romaniello, CFE Steve Romaniello leads Focus Brands, Inc., the franchisor and operator of more than 1,300 ice cream stores, bakeries and cafes in the United States, the District of Columbia, Puerto Rico, and 30 foreign countries under the brand names Carvel, Cinnabon and is the franchisor of Seattle’s Best Coffee. Focus Brands manufactures and distributes ice cream cakes and frozen novelties under the Carvel brand to more than 8,100 outlets in 32 states. Prior to accepting the post at Carvel, Romaniello was president and chief operating officer of U.S. Franchise Systems. Joining at the company’s inception as a senior vice president, Romaniello helped grow USFS from one brand with 27 hotels in nine states to three brands and over 500 hotels open in 47 states and five countries. Before joining USFS, he was Holiday Inn Worldwide’s youngest vice president, responsible for franchise services, support, and training for the 1,700 hotels in the U.S., Canada and the Caribbean operating under the Holiday Inn and Crowne Plaza brands, as well as franchise sales in the region. During his tenure, Holiday increased its franchise sales from 60 in 1991 to 300 franchises in 1995. From 1988 to 1991, he held various positions with Days Inn of America. Romaniello is a member of the board of directors of Money Mailer, Fast Signs, IFA and the association’s Diversity Institute. He was recently recognized in Georgia Trend Magazine’s “40 Under 40” feature that profiled the state’s best and brightest young Georgia residents.
Ann M. Rosenberg Ann M. Rosenberg co-founded Let’s Make Wine/RoseVine Winery in 2003 with business partner Thomas A. DeRossett Jr. The shops allow customers to create, bottle and label their own wines on the premises as well as purchase wine by the bottle. The partners also own the 1810 Country Inn and Winery, which includes a vineyard, restaurant and event pavilion, in Thomson, Ga. Rosenberg is president, director and trustee of the William Rosenberg Family Foundation, Inc., which has assets of more than $20 million. She serves as a director of the William Rosenberg International Center of Franchising at the Univ. of New Hampshire; as trustee of the Dana-Farber Cancer Institute; and on the Board of the Commonwealth Institute, a women’s think tank in Miami. Rosenberg is also a trustee of the IFA’s Education Foundation and serves on its Diversity Institute board.
Michael H. Seid, CFE Michael Seid is founder and managing director of Michael H. Seid & Associates (MSA), the leading management-consulting firm specializing in franchising, licensing and distribution issues. He has more than 23 years experience as a senior operations, financial executive or consultant for companies within the franchise, retail, restaurant and service industries. Seid has also been a franchisee. At MSA, Seid focuses on franchise system development, management and expansion issues, as well as litigation support for clients in the United States and Internationally. He is a former chairman of the IFA’s Supplier Forum, a trustee of the IFA Educational Foundation and a member of several IFA committees and task forces. He co-authored the book “Franchising for Dummies,” with Wendy’s founder, the late Dave Thomas.
Larry I. Tate Larry I. Tate brought franchising, as a growth strategy, to the Raleigh, N.C.-based Golden Corral restaurant chain in 1990, which has grown its franchise system to 350 units. The company benefited from the experience Tate gained in the 1960s when he helped initiate a franchising strategy at Baskin-Robbins 31 Flavors that transformed the small California ice cream company into a national brand, growing from 60 stores to almost 1,000 in four years. The lawyer-turned-business executive gained a unique insight on franchise relationships by owning and operating four franchised Shakey’s Pizza restaurants in the Los Angeles area for six years in the 1980s after serving as executive vice president of Shakey’s for four years. That insight, plus legal training, has made him an authoritative advocate for franchising. In 1999, representing the IFA, Tate testified against additional and unneeded government regulations at a U.S. House of Representatives committee hearing. Tate is chairman of the IFA’s Franchise Relations Committee currently focused on production of franchising “best practices” handbooks. He has previously served on the IFA board of directors. He joined Investors Management Corp., the parent of Golden Corral, in 1984 and held a series of senior posts with Golden Corral in business development, financing and real estate. When Golden Corral launched a national expansion program led by an aggressive franchising campaign aimed at new markets, Tate was placed in charge. The result has been franchise awards for development of more than 650 new restaurants, representing an investment by franchisees of more than $1.6 billion in land, buildings and equipment. An additional 700 markets are earmarked for future sale and development by franchisees. Tate is a member of the California Bar, the American Bar Association and the International Bar Association. He was a member of the 1984 Los Angeles Olympic Organizing Committee, president of the Burbank Board of Education and a member of the Burbank City Council. He is a Distinguished Past President of the North Raleigh Kiwanis Club and past chairman of the Raleigh Artsplosure Festival.
Kenneth D. Walker Ken Walker has served as president and chief executive officer of Meineke, and as a director on the company’s board since 1996. Before joining Meineke, Walker served as president and chief executive officer of Parts, Inc. and GKN/Parts Industries Corporation (previously known as Parts Industries Corp.) from 1992 through 1996. Prior to this role, he served three years as president of Cardis Corporation and has also held positions with AI Automotive and Big 4 Automotive. He is currently a member of World Presidents Organization and serves on the government relations committee for the Automotive Aftermarket Industry Association. In addition, he is a member of IFA, the AAIA and the Automotive Hall of Fame. Walker was previously licensed as a Certified Public Accountant with Arthur Young & Co.
John “Jack” W. Wilkie Jack Wilkie can draw on a diverse business background in public affairs, marketing and sales coupled with extensive non-profit leadership to benefit the franchise community. He heads franchise and corporate communications for the world’s largest convenience retailer which has more than 25,000 stores in 20 countries and U.S. territories. Prior to joining one of the world’s premiere retailers, he served as vice president of marketing and franchise development for AAMCO. Wilkie served as vice president of marketing at the Franklin Mint where he had profit and loss responsibility for the Franklin Library, continuity marketing and new sales channels for the direct marketing giant. Active in the arts, human service organizations and foundations, Wilkie directed special events for the Gerald R. Ford Foundation, founded the Franklin Mint Foundation for the Arts, directed public relations for the Netherlands-American Bicentennial and National Symphony Orchestra tour of Europe and is helping launch a new public charity called Education is Freedom to guarantee hard-working high-school students college educations and job opportunities upon graduation.
Samuel H. Wright Samuel H. Wright opened the Washington, D.C. of Cendant Corp., in 1998 and has led the growing department since that time. He joined Cendant in 1997 following the acquisition of PHH Corp., a predecessor of Cendant. Wright served in various positions in PHH, including general counsel. Wright currently serves as chair of the Legislative Action Group of IFA and is a member of the government affairs committee of the American Hotel and Lodging Association and the Travel Business Roundtable. He is a member of the American Bar Association and the Maryland Bar Association. Wright received a bachelor’s degree from Union College and a juris doctor’s degree from the School of Law of the University of Maryland.
George Zografos George Zografos’ career with Dunkin’ Donuts spans 26 years, 10 as a corporate employee, 16 as a franchisee. Zografos has multiple shops on Cape Cod and employs more than 200 people. He has served as a board member of Dunkin’ Donuts North East Distribution Center, past chair of its Coffee Commodity Board, chair and vice chair of its Marketing Leadership Council and as a member of the Dunkin’ Donuts National Leadership Council. He is also an 11-year member of the Boston Advertising Committee. He has also served as IFA’s Franchisee Forum chair for 2003 and as a member of the board of the IFA Educational Foundation. Additionally, Zografos serves on the board of directors of Cape Cod Community College and the Cape Cod Chamber of Commerce.
Franchising’s Leaders: The International Franchise Association’sBoard of Directors and Executive Committee
The International Franchise Association’s board of directors serve as the “Voice of Franchising.” The IFA board, composed of talented and experienced representatives, includes franchisees, franchisors and suppliers. The franchised businesses they represent range from beverages to food services, hotels and motels to commercial and residential cleaning, business services to legal consulting, medical spas to information technology solutions and mail and package shipping to public relations. The leaders of the world’s oldest and largest trade organization for the franchise sector are briefly profiled below.
EXECUTIVE COMMITTEE
Lawrence
J. “Doc” Cohen, CFE
President
Doc & Associates, Ltd.
Michael M. Isakson
President and Chief Operating Officer
ServiceMaster Franchise Services Group
Steven J. Greenbaum, CFE
President and Chief Executive Officer
PostNet International Franchise Corp.
Dina Dwyer-Owens, CFE
President and Chief Executive Officer
The Dwyer Group
Russell J. Frith, CFE
President and Chief Executive Officer
Lawn Doctor
Richard Rennick, CFE
Founder and Chief Executive Officer
American Leak Detection, Inc.
Sidney J. Feltenstein
Chairman of the Board of Sagittarius Brands Incorporated, the holding company for Captain D’s, LLC.
Executive Vice President, Owner and Franchise Services
North American Full Service Development
Marriott International
John F. “Jack” Earle
Principal
Earle Enterprises
Brad Fishman
Chief Executive Officer
Fishman Public RelationsBOARD OF DIRECTORS
President
Wave Services Inc. (a UPS Store franchisee)
The UPS Franchisee Advisory Council
Chairman and Chief Executive Officer
Figaro’s Italian Pizza Inc.
President
Jani-King International, Inc.
Corporate Vice President, Government Relations
McDonald’s Corp.
Chairman of the Board and Chief Executive Officer
William G. Hall & Co. (International Dairy Queen franchisee)
President and Chief Executive Officer
Falcon Holdings, LLC (Church’s Chicken franchisee)
Senior Vice Pres., Chief Development Officer
Americas Division of InterContinental Hotels Group PLC
of the United Kingdom
Chief Operating Officer
Dunkin’ Brands, Inc.
President and Chief Executive Officer
Money Mailer, LLC
Chief Development Officer
YUM! Brands, Inc.
President and Chief Executive Officer
The Franchise Company
Fuels Franchise Strategy Manager
ExxonMobil Corp.
President and Chief Executive Officer
Focus Brands, Inc.
Co-Founder and CEO
Let’s Make Wine/RoseVine Winery
Managing Director
Michael H. Seid & Associates (MSA)
Senior Vice President of Franchise Sales
Golden Corral Buffet & Grill
President and Chief Executive Officer
Meineke Car Care Centers, Inc.
Vice President, National Franchise and Corporate Communications
7-Eleven, Inc.
Senior Vice Pres., Government Relations
Cendant Corp.
Chief Executive Officer
Z Donut Co.
